Strategies for providing 24/7 support for today’s customers
Designing a product like Answer Bot, which sets out to improve and optimize the support experience, benefited massively from the input of the Customer Support team – and to help train Answer Bot, we curated a list of 100 answers
Support 10 min read
Great support will foster customer happiness, engagement, loyalty and deliver vital feedback, but to achieve all those benefits, you need to carefully define the level of customer support you provide.
Support 4 min read
Part of the ritual of eating a meal in a good restaurant is the waiter asking if you’re enjoying your…
Support 9 min read
AI-powered chatbots have become widely available and let you do what was once impossible: help customers 24/7, answer questions without any human intervention and provide support to multiple customers at once.
Support 7 min read
When designing onboarding for business you’re not onboarding a single user, but entire groups of people at a company. Here are some tips on how to onboard groups of users.
Growth 33 min listen
Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back…
