Strategies for providing 24/7 support for today’s customers
The holidays are around the corner! Is your support team ready for the volume? Here are 5 ways you can automate parts of your support workflow to make sure your customers get fast, precise support, 24/7.
Growth 35 min listen
How do you ensure happy customer relationships at scale? By creating a Customer Success team to look after your customers post-sale.
News & Updates 5 min read
Keen to master Intercom and stay ahead of the curve? Our new learning platform, Intercom Academy, is a series of online courses that will help you excel at your job at every stage of your career.
Support 9 min read
AI-powered chatbots have become widely available and let you do what was once impossible: help customers 24/7, answer questions without any human intervention and provide support to multiple customers at once.
Support 11 min read
Automated customer service lets you help more customers at scale without drastically growing headcount. The speed and savings can be game changers for your business… but only if you implement those solutions thoughtfully.
Support 8 min read
One of the unavoidable realities of working in customer support is responding to customers who are upset or angry. Learning…
