When it comes to customer support, focus on the fundamentals, not the flash, to build a solid product with a loyal customer base. You’d be hard pressed to find anyone working in…
Support 14 min watch
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Support 7 min read
Having worked in retail, car rental, a call center, and now at Intercom as a Customer Support Representative, I’ve had…
Support 6 min read
In most cases, customers get in touch with businesses because they have a question they need answered, or a problem…
Support 9 min read
Great support will foster customer happiness, engagement, loyalty and deliver vital feedback, but to achieve all those benefits, you need to carefully define the level of customer support you provide.
Support 14 min read
Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.