How do you scale a support organization without breaking the budget or killing the quality of the customer experience? From automation to smart suggestions, here’s how we have managed it, and how you can too.
Sales 5 min read
Whether you’re just starting out or leveling up in your career, here’s our shortlist of books that we think every Customer Success Manager can learn something new and valuable from.
Support 11 min read
Struggling to strike the right balance between support efficiency and customer satisfaction? Learn how to maintain a burnout-free workload, while still delivering a great customer experience.
Support 11 min read
Need an antidote to long wait times and ticket deflection? Proactive customer support helps your team pre-emptively address known issues before they even arise. Here’s what it is and how to excel at it.
Support 1 min read
Want to provide personal, efficient support to customers, at internet scale? The Conversational Support Funnel Starter Kit outlines the perfect framework.
Support 30 min listen
In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the…
Scale by Intercom 10 min read
Customer Support is undergoing massive, irreversible change right now – find out how to stay ahead of the curve by adopting the Conversational Support Funnel.
Support 7 min read
We chronicled the initial training process of Resolution Bot to give you an inside look into how support teams can play a pivotal role in product development.
Support 32 min listen
In this episode of Inside Intercom, we sat down with Intercom’s Head of Global Support Operations Ryan Steinberg to discuss automation and the future of support.
Sales 7 min read
In customer success, your goal is help as many customers as possible, as quickly as possible. But, during times of rapid change, juggling everything on your plate, along with your customers’ needs, can be a challenge.