Strategies for providing 24/7 support for today’s customers
AI-powered chatbots have become widely available and let you do what was once impossible: help customers 24/7, answer questions without any human intervention and provide support to multiple customers at once.
Support 7 min read
When designing onboarding for business you’re not onboarding a single user, but entire groups of people at a company. Here are some tips on how to onboard groups of users.
Support 14 min read
Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.
Support 4 min read
Consistent, thoughtful follow-ups are key to excellent customer service. They are seemingly simple, but they have a profound impact on people’s sense of being respected and cared for. Here’s how we do it at Intercom.
Support 14 min watch
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Support 6 min read
In most cases, customers get in touch with businesses because they have a question they need answered, or a problem…
