One of the unavoidable realities of working in customer support is responding to customers who are upset or angry. Learning the best ways to handle those situations helps not only satisfy the…
Support 9 min read
AI-powered chatbots have become widely available and let you do what was once impossible: help customers 24/7, answer questions without any human intervention and provide support to multiple customers at once.
Support 11 min read
Automated customer service lets you help more customers at scale without drastically growing headcount. The speed and savings can be game changers for your business… but only if you implement those solutions thoughtfully.
Support 27 min listen
Slack’s Director of Customer Experience Products talks about the concept of ‘radical convenience’ and how they manage the customer experience.
Support 7 min read
Help content is the most scalable way to empower your customers and your support team. Here’s how to leverage it for a successful product launch.
Support 13 min read
A well-maintained knowledge base helps your customers find success. Here are 10 practical and easy ways to keep your help center always up to date.