
Give your customers best practices, not just FAQs
Skip the boring how-tos and FAQs. Instead, create best practice content to teach customers how to get the most from your product.
Strategies for providing 24/7 support for today’s customers
Skip the boring how-tos and FAQs. Instead, create best practice content to teach customers how to get the most from your product.
Support 7 min read
Creating great proactive help content – that resolves your customers’ queries – is a dialogue between your support team and product team. Start with these four questions.
Support 7 min read
What is a ticketing system, and is it the best way to offer customer support? Learn how we developed ticketing workflows to offer efficient support, while keeping it personal.
Support 12 min read
Measuring the right metrics adds context to your support operations, allowing you to effectively adjust your customer support strategy. Here are the metrics to keep an eye on.
Support 2 min read
Customer support volume overwhelming your team? It doesn’t need to. Discover five key trends transforming the support industry along with tips to put them into practice so you can deliver more efficient, personal support today.
Scale by Intercom 7 min read
Zapier’s Director of Support Operations Richard Hall reflects on what it takes to build a great customer experience, from valuing your team to listening to your customers.