Strategies for providing 24/7 support for today’s customers
Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.
Support 9 min read
Great support will foster customer happiness, engagement, loyalty and deliver vital feedback, but to achieve all those benefits, you need to carefully define the level of customer support you provide.
Support 6 min read
Imagine a Customer Support team with high turnover and low tenure across the board. Your customers will only speak to…
Support 6 min read
Designing a product like Answer Bot, which sets out to improve and optimize the support experience, benefited massively from the input of the Customer Support team – and to help train Answer Bot, we curated a list of 100 answers
Support 4 min read
Businesses are moving towards increasingly personal types of customer support – messaging, live chat and now, video. Learn how video can give your customers a personalized support experience that will help differentiate your business.
Support 5 min read
There are hundreds of customer service metrics your support team can track. But you will only understand how well you’re…
