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    • Featured in Latest Articles

      Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Introducing Checklists: The fastest way to turn signups into superusers

      • Reinventing our wheel: The vision behind Intercom’s new Messenger

      • A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      • The future of learning: Meet the edtech companies leading the way

      • Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood

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  • Support
    • Featured in Support

      How do customers want to talk to businesses? Our new survey reveals what you need to know

      Declan Ivory

      VP of Customer Support, Intercom

      Declan Ivory
    • Editors picks

      • Ready to scale your customer service offering? Ask these 3 questions first

      • Automated customer service: Support your customers more efficiently and effectively

      • Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

      • 6 tips for creating a great customer service experience during the holidays

      • Announcing even more ways to support your customers: Here’s what’s new at Intercom

      • See all articles
    • Watch and listen

      • Listen to our podcasts

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  • Marketing
    • Featured in Marketing

      Webinar Retention Productboard Fullstory Intercom

      A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      Mark Iafrate

      GTM Lead, Webinars & Partner Marketing, Intercom

      Mark Iafrate
    • Editors picks

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • See all articles
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      • Listen to our podcasts

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  • Sales
    • Featured in Sales

      What is Live Chat Hero Image

      Live chat examples and best practices for 2023

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • From first touch to qualified lead: How to use live chat for sales

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • See all articles
    • Watch and listen

      • Listen to our podcasts

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  • Scale by Intercom
    • Featured in Scale by Intercom

      Early-stage startup tech stack

      The 9 best tools for your early-stage startup tech stack

      Alan McGlinchey

      Startup Partnership Manager

      Alan McGlinchey
    • Editors picks

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Andrew Chen on how tech’s giants drive growth with network effects

      • Why customer engagement is the key to business growth in 2023 and beyond

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

      • See all articles
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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      G2 Winter Reports

      Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      Kate Sugrue

      Principal Customer Advocacy Manager, Intercom

      Kate Sugrue
    • Editors picks

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • A note from Eoghan McCabe

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Built for you: Tooltips, new support languages, personalized posts, and much more

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Product & Design 22 min listen

      Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

    • Growth 34 min listen

      The future of learning: Meet the edtech companies leading the way

    • Product & Design 16 min listen

      MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth

    • See all podcasts
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  • About Intercom

Support

Strategies for providing 24/7 support for today’s customers

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News & Updates 5 min read

How do customers want to talk to businesses? Our new survey reveals what you need to know

We’ve entered a new era of support, and customer expectations are rapidly evolving. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.

Declan Ivory

VP of Customer Support, Intercom

Declan Ivory

Latest

Support 24 min listen

CX expert Bill Price on creating frictionless customer experiences

Support 12 min read

How to implement live chat support for the best customer experience

Support 4 min read

We’ve got mail: Introducing Intercom email features to complement your customer support strategy

Support 6 min read

The evolving philosophy behind ticketing systems at Intercom

Scaling customer service ask these 3 questions

Support 8 min read

Ready to scale your customer service offering? Ask these 3 questions first

At any critical moment in your company, it’s just as important to prioritize your customer service strategy as it is to plan your product roadmap or your next marketing campaign. Here are three questions to ask as you get ready to scale.

Niamh O'Connor

Brand Editor, Intercom

Niamh O'Connor
Automated customer service

Support 13 min read

Automated customer service: Support your customers more efficiently and effectively

Using automation as part of your customer support offering can change the game for your business – as long as you maintain a thoughtful, personal approach. Here’s how to balance automation and personalization.

Niamh O'Connor

Brand Editor, Intercom

Niamh O'Connor

Industry insights you won’t delete. Delivered to your inbox weekly.

Growth 20 min listen

Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

With support teams going remote and providing out-of-hours coverage in different time zones, it’s more important than ever to run an organized, productive ship. Do manual scheduling practices have a place in the modern support experience?

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

Support 6 min read

6 tips for creating a great customer service experience during the holidays

The holidays are around the corner! Is your support team ready for the volume? Here are 6 ways you can automate parts of your customer service workflow to make sure your customers get fast, precise help, 24/7.

Leanne Harte

Senior Customer Support Manager, Intercom

Leanne Harte
In-context support guide vertical

News & Updates 4 min read

Announcing even more ways to support your customers: Here’s what’s new at Intercom

Customer expectations are higher than ever, and businesses are struggling to keep up with the changing landscape of customer support. Today at New at Intercom, we unveiled a host of exciting new products and features to help you and your team to build deeper, stronger relationships with your customers.

Orinna Barton

Manager, Product Marketing, Intercom

Orinna Barton

Podcasts & Videos

Support 27 minute listen

Customer Experience author Elizabeth Dixon on the CX that makes an impact

Support 36 minute listen

2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Support 14 minute watch

5 lessons learned from growing a support team

Support 19 minute watch

How to tell your company story

Featured authors

Ruth O'Brien

Senior Manager, Customer Support

See all articles

Zara Burke

Principal Editor, Intercom

See all articles

Phil Byrne

Senior Manager, Customer Education, Intercom

See all articles

Bobby Stapleton

Senior Manager of Customer Support

See all articles
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