In customer support, it’s often not what you say, but how you say it that makes all the difference. This framework is how we get the right tone of voice.
Support 10 min read
Learn how proactive support is enabling companies like Tanda, TrueCommerce, Spendesk, Living Spaces, and SMARTY to scale their support, drive down inbound conversation volumes, and achieve sky-high customer satisfaction scores.
Support 7 min read
We recently introduced a new decision-making framework for our Support team that ensures that everyone is heard and feels involved. Here’s what we learned – and how you can use it too.
Support 5 min read
What is proactive support, and why do you need it? Here’s our definition – and three key benefits of being more proactive.
Support 34 min listen
How do you deliver an integrated customer experience? Dialpad’s Chief Strategy Officer Dan O’Connell has the answer.
Support 8 min read
Self-serve support is key to being able to provide personal support at scale, combining powerful technology and the knowledge and expertise of your team to make it possible to offer what feels like a one-to-one support experience to every customer. Here are some proven ways to leverage it to boost the bottom line for your business.