Support | Inside Intercom

Support 6 min read

Give your customers best practices, not just FAQs

Skip the boring how-tos and FAQs. Instead, create best practice content to teach customers how to get the most from your product.

Zara Burke

Senior Editor, Intercom

Support 6 min read

Getting M.O.R.E. from your support team: A 4-step framework for boosting morale

Scale by Intercom 6 min read

Quality and consistency: Best practices for building a strong, scalable support experience

Scale by Intercom 6 min read

Transforming customer support with automation: Key trends and challenges for support leaders

Support 6 min read

Tips for creating a great customer support experience during the holidays

Support 7 min read

Great help content starts with great questions

Creating great proactive help content – that resolves your customers’ queries – is a dialogue between your support team and product team. Start with these four questions.

Zara Burke

Senior Editor, Intercom

Support 7 min read

Just the ticket: The power of customer support ticketing workflows in Intercom

What is a ticketing system, and is it the best way to offer customer support? Learn how we developed ticketing workflows to offer efficient support, while keeping it personal.

Patrick Andrews

Group Product Manager, Intercom

Help desk metrics: creating actionable insights from data hero

Support 12 min read

Help desk metrics: Elevate your customer support with the right insights

Measuring the right metrics adds context to your support operations, allowing you to effectively adjust your customer support strategy. Here are the metrics to keep an eye on.

Caoimhe Gaskin

Editor, Intercom

Support 2 min read

Announcing our new report – “The Future of Support Has Arrived: It’s Conversational”

Customer support volume overwhelming your team? It doesn’t need to. Discover five key trends transforming the support industry along with tips to put them into practice so you can deliver more efficient, personal support today.

Zara Burke

Senior Editor, Intercom

Zapier’s Richard Hall on the importance of valuing your support organization as a brain trust – not a cost center

Scale by Intercom 7 min read

Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center

Zapier’s Director of Support Operations Richard Hall reflects on what it takes to build a great customer experience, from valuing your team to listening to your customers.

Beth McEntee

Editor, Intercom