Strategies for providing 24/7 support for today’s customers
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Support 9 min read
Great support will foster customer happiness, engagement, loyalty and deliver vital feedback, but to achieve all those benefits, you need to carefully define the level of customer support you provide.
Support 3 min read
“Training a bot” might sound complex, but in fact training Answer Bot is much more straightforward and intuitive than you might imagine.
Support 14 min read
Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.
Support 4 min read
Businesses are moving towards increasingly personal types of customer support – messaging, live chat and now, video. Learn how video can give your customers a personalized support experience that will help differentiate your business.
Support 4 min read
Often in life, it’s not what you say but how you say it that makes all the difference, and this is even more true in a support conversation. PREACH is a framework we use to help our Customer Support team capture the right Intercom tone.
