Strategies for providing 24/7 support for today’s customers
Automating your customer support shouldn’t be a case of bots vs humans. Here’s how you can leverage both to deliver efficient, personalized support at scale.
Support 2 min read
Discover five trends transforming customer support and how to capitalize on them in our new ‘Intercom Customer Support Trends Report.’
Support 16 min read
Outdated, disconnected tools are no longer good enough. Learn how to future-proof your customer support tech stack for the modern conversational era.
Support 6 min read
For rapidly scaling teams, the value of knowledge sharing can’t be understated. The challenge is doing it in a meaningful way while still leaving time for people’s day-to-day work. Here’s how Intercom’s Customer Success team does it.
News & Updates 6 min read
Today, we’re unveiling the results of the Holiday Shopping Experience Report, a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams.
Support 6 min read
The holidays are around the corner! Is your support team ready for the volume? Here are 6 ways you can automate parts of your support workflow to make sure your customers get fast, precise support, 24/7.
