The holidays are around the corner – is your support team ready for the volume? Here are 7 ways you can automate parts of your customer service workflow to make sure your customers get fast, precise help, 24/7.
AI & Automation 4 min read
At this time of rapid technological change, it can be hard to imagine what the next stage looks like, so join us to discover how artificial intelligence will help customer service teams deliver truly exceptional service, at internet scale.
Customer Service 5 min read
Most companies appreciate the need for brand consistency in sales and marketing, but this consistency can often be overlooked when it comes to a company’s customer support offering. Here, we explore the benefits of brand consistency in your help center.
Customer Service 17 min watch
Peak Support’s Hannah Steiman chats about leadership enablement and why it’s key for support teams in high-growth companies.
Customer Service 22 min read
In an AI-first world, support leaders will need to think differently about metrics and KPIs to ensure the true impact of customer service is being measured in the right way.
AI & Automation 15 min read
As the customer service space finds new and exciting ways to work with AI, the roles and career paths that make up support teams are being reshaped. Here are just a few of the brand new roles already emerging as customer service embraces AI.