We’ve entered a new era of support, and customer expectations are rapidly evolving. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.
Support 8 min read
At any critical moment in your company, it’s just as important to prioritize your customer service strategy as it is to plan your product roadmap or your next marketing campaign. Here are three questions to ask as you get ready to scale.
Support 13 min read
Using automation as part of your customer support offering can change the game for your business – as long as you maintain a thoughtful, personal approach. Here’s how to balance automation and personalization.
Growth 20 min listen
With support teams going remote and providing out-of-hours coverage in different time zones, it’s more important than ever to run an organized, productive ship. Do manual scheduling practices have a place in the modern support experience?
Support 6 min read
The holidays are around the corner! Is your support team ready for the volume? Here are 6 ways you can automate parts of your customer service workflow to make sure your customers get fast, precise help, 24/7.
News & Updates 4 min read
Customer expectations are higher than ever, and businesses are struggling to keep up with the changing landscape of customer support. Today at New at Intercom, we unveiled a host of exciting new products and features to help you and your team to build deeper, stronger relationships with your customers.