What is a ticketing system, and is it the best way to offer customer support? Learn how we developed ticketing workflows to offer efficient support, while keeping it personal.
Product & Design 10 min read
System design is a crucial early step in any project – it creates a shared understanding before embarking on the process of building. Here are our 6 key principles for successful system design.
Product & Design 7 min read
Series, our new customer messaging orchestration tool, is so intuitive that it feels natural and obvious – and yet, the design was not inevitable at all. Here is how we considered different options.
Marketing 58 min listen
Karen Peacock and Des Traynor share their thoughts on Intercom throughout the years, and what the future might hold.
Product & Design 39 min listen
In this month’s episode Des Traynor and Paul Adams deep dive into the process of roadmapping – why it’s important and how it should evolve as your company scales.
Product & Design 4 min read
We’ve all experienced it, but that sense of professional self-doubt known as impostor syndrome can cause great anxiety and distress. Here are some tips and suggestions for confronting negative thoughts and finding a more positive self-regard.