Writing a problem statement can be deceptively hard, requiring a deep understanding of customers and abstract concepts. Here are seven techniques to un-stick yourself as you draft a problem statement.
Product & Design 6 min read
As your business grows, it’s natural that your brand will need to grow with it. Here’s how we’ve evolved our look.
Product & Design 32 min listen
This month, Intercom turns 10. As we reflect on the lessons we’ve learned along the way, we keep coming back to the importance of speed. Here’s how we think about maintaining momentum.
Product & Design 7 min read
If you don’t have a map for your career, then how do you know where you’re going? Find out how we redesigned our job levels for product designers to provide a clear sense of direction.
Product & Design 42 min listen
IBM’s Chief Design Officer and Global Vice President Arin Bhowmick joins us to discuss the role design plays at IBM, the importance of user research, and the principles of building ethical, sustainable AI.
Product & Design 4 min read
How can you continue to grow your career as a product designer if you don’t want to become a people manager? Here’s how we think about continued career growth at Intercom.