Our latest thinking on building and designing great products
Product-market fit is critical for startups, but established companies also have to keep focusing on it. Discover a new approach we have devised at Intercom.
AI & Automation 41 min watch
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
Product & Design 45 min watch
When you think about design, you probably picture some sketches on a whiteboard, a mockup of a product, or iterations of an interface. But a crucial part of the process happens – or should happen, at least – before the visual representation.
Product & Design 8 min read
Truly understanding how your customers adopt and use your product is critical for long-term retention – learn how we created a new framework to get a clear picture of how our customers get value from Intercom.
AI & Automation 5 min read
AI is already transforming software that has relied on text input and chat, but it’s time to start imagining how LLMs are going to revolutionize powerful tools with complex UIs.
AI & Automation 59 min watch
A fascinating conversation on AI that touches on a lot of the broader, existential issues raised by this incredible new tech.
