Innovation means doing something that is new, different, and better – and it must succeed in the market for that innovation to matter. Here’s how we think about it at Intercom.
Product & Design 5 min read
The secret to shipping successful product is clearly defining the problem that you’re setting out to solve. Here are some best practices to make that happen.
Product & Design 8 min read
Originality is the holy grail of creativity. But does true originality exist in design or is it always influenced by what came before?
News & Updates 10 min read
We’ve made powerful updates to our conversational support and engagement tools to help you stay personal with your customers at scale. Here are a few highlights from this quarter.
Product & Design 10 min read
Inconsistent product functionality, wildly differing UI components, and conflicting terminology – the slow creep of design debt can have far-reaching consequences for your business if left unchecked. Here’s a simple framework for managing it.
Support 7 min read
What is a ticketing system, and is it the best way to offer customer support? Learn how we developed ticketing workflows to offer efficient support, while keeping it personal.