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Product & Design 4 min read

Ask any product manager and they will tell you that seeing and talking to their users is critical to success. Yet few walk the walk. They look at analytics or outsource research, but they have never engage in conversations directly. Product managers who don’t talk to their customers are effectively blind.

VP of Product, Intercom

Paul Adams

Growth 18 min watch

We spend a lot of time talking about how companies can get to the point where their product resonates in the market. At WebSummit 2018, Des Traynor made the case that this is not the only thing that matters.

Co-founder & Chief Strategy Officer, Intercom

Des Traynor