We are big fans of emoji at Intercom, but when we noticed people were reluctant to use 😍 to rate conversations, we did some further research. Here’s what we found.
Product & Design 30 min listen
How do you put a box around a product that defies categorization? How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools?
Product & Design 3 min read
Product teams and sales teams need a way to collaborate on the product roadmap, because otherwise, you’re not listening to the potential market or answering their needs.
Engineering 5 min read
As a manager, taking over an existing team poses some unique challenges – the cogs are already spinning and you don’t have deep context about anything. Here are some tips on how to get up to speed, fast.
Product & Design 28 min watch
I share 5 stories about the lessons I’ve learned during my tenure as VP of Product. When building software products, what do we do when there’s a problem? We know something’s broken, and we want to fix it. But in fixing it, we can over correct.
Product & Design 8 min read
Designers who want to continue their career as individual contributors can find it challenging to ensure they grow and develop. This simple recipe details the results and behaviors that will lead to career development.