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Search results for:bots

Article Search app in bots and on mobile

Let customers search for and view help articles in conversations.

Custom Actions and Objects explained

Connect external databases to bots to create fully automated workflows… The power of external data in bots and Inbox… Let your customers access more information in bots

Share your Product Tours

Share tours in conversations, messages, bots, emails, and more… Now you can insert tours in conversations, bots and messages, emails and more

Copying messages, tours, carousels and bots into Series

You can copy: Chats & Posts Mobile Carousels Product Tours Custom Bots

Google Calendar app: book meetings with your leads

Invite leads to book meetings with your team, automatically schedule meetings with bots, and more… Tips: You can send meeting invites via conversations, chat or post messages, and bots or workflows

Outlook Calendar app: book meetings with your leads

Invite leads to book meetings with your team, automatically schedule meetings with Operator’s bots, and more… You can send Outlook Calendar meeting invites via conversations, Qualify Leads Task Bot and Custom Bots… To set this up, go to Operator’s Qualify Leads Task Bots

Setting up a Custom Action

Learn how to create Custom Actions to integrate your external data with bots that resolve more customer questions… Tip: This is all the information you can now use to power your bots and provide customers with fast answers… For all GET requests, if you want to use the data in bots, you’ll need to store this data in Intercom

5 great ways to use Custom Actions and Objects in bots

From Quick Commerce, to E-commerce, to Utilities and more - every business can benefit from bots answering… Here are 5 ways you can use Custom Actions and Objects in Workflows with customer-facing bots…

Overview report

See your top performing bots and messages, your team’s performance, where new people and conversations come from, and more… You can see new inbound messages & replies to your outbound messages, bots, and articles… see a breakdown of new inbound conversations, and conversations initiated with outbound messages or bots

Ticket form options

Overview of the various ways Intercom allows you to collect information from customers through ticket forms: bots, API, Help Desk, etc