- Article Search app in bots and on mobileLet customers search for and view help articles in conversations.
- Copying messages, tours, carousels and bots into SeriesYou can copy:
Chats & Posts
Mobile Carousels
Product Tours
Custom Bots
- Share your Product ToursShare tours in conversations, messages, bots, emails, and more… Now you can insert tours in conversations, bots and messages, emails and more
- Outlook Calendar appInvite leads to book meetings with your team, automatically schedule meetings with bots, and more… You can send Outlook Calendar meeting invites via conversations, Qualify Leads Task Bot and Custom Bots
- Choose an identity for Fin and Workflow botsEasily choose a name and avatar for Fin and your Workflow bots… Note:
Your bot's identity will appear for all messages sent by bots in the Messenger (including
- Google Calendar appInvite leads to book meetings with your team, automatically schedule meetings with bots, and more… Tips:
You can send meeting invites via conversations, chat or post messages, and bots or workflows
- Setting up Telegram in IntercomHow to connect a Telegram bot to your Intercom workspace so you can manage Telegram conversations from the Inbox, with setup steps, security notes, and disconnect warnings… Route conversations by bot… Connecting multiple Telegram bots
- Ticket form optionsOverview of the various ways Intercom allows you to collect information from customers through ticket forms: bots, API, Inbox, etc
- Add videos to WorkflowsBest practices for creating video bots… a customer visits your site, When a customer clicks on a website element, and when using Reusable bots… Note: Video bots are muted by default
- Turn on the bot inboxAutomatically assign conversations to a separate bot inbox while a workflow or Fin AI Agent is active… Turn on the bot inbox… Exclude bot time from your SLAs
