Sending messages and building Smart Campaigns

How to send perfect messages and targeted Campaigns.

Ruairí Galavan avatar Jack Jenkins avatar Liam Keegan avatar
24 articles in this collection
Written by Ruairí Galavan, Jack Jenkins, and Liam Keegan
Sending messages with Intercom

Ongoing and One-off messages: what’s the difference?

Set a message live that'll send to the right people automatically over time. Or, send a message to your customers in real time.
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Written by Jack Jenkins
Updated over a week ago

Choose the right channel for your message

When and why you should send an email, a chat, a post, or a push message.
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Written by Ruairí Galavan
Updated over a week ago

Personalizing messages using variables

Automatically add your customer's name, company, fallbacks and more to your message.
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Written by Ruairí Galavan
Updated over a week ago

Write engaging message content

Inspire customers to take action. Focus on what they need and how they feel.
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Written by Ruairí Galavan
Updated over a week ago

Measure message effectiveness with goals and A/B testing

Give every message a goal, so you can see how well it prompts users to act. And know when to improve your message, using A/B testing.
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Written by Ruairí Galavan
Updated over a week ago

Prove the impact of your messages with control groups

Run a control group experiment to help you prove the impact of your messages.
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Written by Jack Jenkins
Updated over a week ago

What size should images be in my message?

The best image dimensions for emails, in-app messages and conversations.
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Written by Liam Keegan
Updated over a week ago

Can I send surveys using Intercom?

Send your customers surveys using apps in the Messenger.
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Written by Ruairí Galavan
Updated over a week ago

Can I turn off replies for messages I send?

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Written by Jack Jenkins
Updated over a week ago

Your message statistics explained

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Written by Jack Jenkins
Updated over a week ago

Export your message data

Easily export message and campaign data as a CSV file.
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Written by Jack Jenkins
Updated over a week ago