Sending messages and building Smart Campaigns

How to send perfect messages and targeted Campaigns.

Ruairí Galavan avatar Jack Jenkins avatar Stan Massueras avatar +1
25 articles in this collection
Written by Ruairí Galavan, Jack Jenkins, Stan Massueras and 1 other
Sending messages with Intercom

Ongoing and One-off messages: what’s the difference?

Set a message live that'll send to the right people automatically over time. Or, send a message to your customers in real time.
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Written by Jack Jenkins
Updated over a week ago

Choose the right channel for your message

When and why you should send an email, a chat, a post, or a push message.
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Written by Ruairí Galavan
Updated over a week ago

Personalizing messages using variables

Automatically add your customer's name, company, fallbacks and more to your message.
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Written by Ruairí Galavan
Updated over a week ago

Write engaging message content

Inspire customers to take action. Focus on what they need and how they feel.
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Written by Ruairí Galavan
Updated over a week ago

Measure message effectiveness with goals and A/B testing

Give every message a goal, so you can see how well it prompts users to act. And know when to improve your message, using A/B testing.
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Written by Ruairí Galavan
Updated over a week ago

Prove the impact of your messages with control groups

Run a control group experiment to help you prove the impact of your messages.
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Written by Jack Jenkins
Updated over a week ago

What size should images be in my message?

The best image dimensions for emails, in-app messages and conversations.
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Written by Liam Keegan
Updated over a week ago

Can I send surveys using Intercom?

Send your customers surveys using apps in the Messenger.
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Written by Ruairí Galavan
Updated over a week ago

Can I turn off replies for messages I send?

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Written by Jack Jenkins
Updated over a week ago

Your message statistics explained

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Written by Jack Jenkins
Updated over a week ago

Export your message data

Easily export message and campaign data as a CSV file.
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Written by Liam Keegan
Updated over a week ago