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Airtable integration

Give Fin access to structured business data from Airtable

Overview

Configure a Data connector to expose Airtable data to Fin (bases, tables, and filtered views), enabling dynamic lookups and record-based responses within conversations.

On Intercom, you set up the Airtable connection in the same workspace as your Helpdesk inbox, tickets, and reporting, and Fin hands off to your team there with the full conversation.

What you can do

  • Expose Airtable bases and table records to Fin via Data connector
  • Let Fin query structured data to answer customer-specific questions
  • Use filtered views and linked table data in Fin responses
  • Use Airtable data in Fin conversations, Workflows, and Procedures
  • Requires JWT or email OTP user authentication for live use in production

How it works

Go to Fin AI Agent → Train → Tasks → Manage Data connectors and create a custom connector for Airtable, or start from an AI recommendation.

Set up the API call to your Airtable system. Configure request parameters, authentication (token-based or OAuth), and map the response fields Fin should use.

Data connectors require JWT or email OTP user authentication to go live. Connectors can only be fully tested in production, not in test workspaces.

Configure

Works with Fin through an API Data connector, supporting both read and write operations. Fin can fetch data to personalize answers and execute actions like processing refunds, updating accounts, or modifying subscriptions in connected systems.

Read the full setup documentation →

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