Datadog integration
Answer system status questions with live Datadog metrics
Overview
Configure a Data connector to expose Datadog monitoring data to Fin (monitor statuses, alert history, and service health), enabling Fin to give customers accurate, real-time system status during incidents.
On Intercom, you set up the Datadog connection in the same workspace as your Helpdesk inbox, tickets, and reporting, and Fin hands off to your team there with the full conversation.
What you can do
- Expose Datadog monitor statuses and alert history to Fin via Data connector
- Let Fin reference service health and infrastructure metrics in real time
- Answer system status queries accurately during incidents and outages
- Use Datadog data in Fin conversations, Workflows, and Procedures
- Requires JWT or email OTP user authentication for live use in production
How it works
Go to Fin AI Agent → Train → Tasks → Manage Data connectors and create a custom connector for Datadog, or start from an AI recommendation.
Set up the API call to your Datadog system. Configure request parameters, authentication (token-based or OAuth), and map the response fields Fin should use.
Data connectors require JWT or email OTP user authentication to go live. Connectors can only be fully tested in production, not in test workspaces.
Configure
Works with Fin through an API Data connector, supporting both read and write operations. Fin can fetch data to personalize answers and execute actions like processing refunds, updating accounts, or modifying subscriptions in connected systems.
Read the full setup documentation →
You might be interested in
Browse all integrations →GitHub
Fin references GitHub issues and release notes to answer technical queries.
Linear
Fin checks Linear issue status to give customers accurate engineering updates.
Sentry
Fin surfaces Sentry error reports to speed up technical support resolution.
Mailchimp
Fin accesses Mailchimp campaign data and subscriber info for marketing queries.
SendGrid
Fin checks SendGrid email delivery status and transactional message logs.
QuickBooks
Fin accesses QuickBooks invoices and payment records for account inquiries.