Resolve social DMs with Fin
Overview
Connect your Instagram and Facebook business pages so Fin can resolve direct messages on both platforms. Each conversation lands in your Intercom inbox with full context, ready for human handoff when needed.
On Intercom, you set up Fin on Instagram & Facebook in the same workspace as your Helpdesk inbox, tickets, and reporting, so every channel is managed from one place.
What you can do
- Connect Instagram and Facebook business pages via OAuth
- Replies appear natively in the customer's DM thread
- Routes unresolved threads into your Intercom inbox with full context
- Same Fin behavior, knowledge, and workflows across every social channel
How it works
Go to Fin AI Agent in your Intercom workspace and turn on Fin for Instagram & Facebook. Channels are configured in Intercom's settings, with no data connector or API setup required.
Connect your Instagram & Facebook channel and choose which conversations Fin should handle. Fin uses the same knowledge, workflows, and actions it applies across every other channel.
Fin resolves Instagram & Facebook conversations in real time and hands off to a human agent with full context when it can't resolve.
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