Use Amazon Connect with Fin Voice
Overview
Bring Amazon Connect telephony into Fin Voice. Fin handles inbound and outbound calls with natural speech, the same knowledge as your other channels, and clean handoff to your Amazon Connect agents when needed.
On Intercom, you set up Fin on Amazon Connect in the same workspace as your Helpdesk inbox, tickets, and reporting, so every channel is managed from one place.
What you can do
- Route Amazon Connect calls to Fin Voice via PSTN call forwarding (SIP optional where supported)
- Same low-latency voice and knowledge as native Fin Voice
- Hand off to Amazon Connect agents with full call context
- Works alongside other Fin channels. Knowledge stays in one place
How it works
Route your Amazon Connect calls into Fin Voice via PSTN call forwarding (or SIP where your provider supports it). Setup happens in Intercom's voice settings, with no data connector or API configuration required.
Choose which calls Fin should answer. Fin uses the same knowledge, workflows, and actions it applies across every other channel.
Fin handles the conversation with natural speech and hands off to your Amazon Connect agents with full call context when needed.
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