Deploy Fin in web and mobile live chat
Overview
Deploy Fin in the Intercom Messenger across your website, in-app on iOS and Android, and on customer-facing surfaces. Fully brandable, fast, and integrated with your knowledge sources, workflows, and customer data from day one.
On Intercom, you set up Fin on Messenger in the same workspace as your Helpdesk inbox, tickets, and reporting, so every channel is managed from one place.
What you can do
- Embed in web, iOS, and Android with native SDKs
- Fully brandable: colors, logos, launcher, and copy
- Real-time streaming responses with sources, citations, and suggested actions
- Hands off to human agents in the same conversation when needed
- Pre-fill customer data and product context via Messenger attributes
How it works
Go to Fin AI Agent in your Intercom workspace and turn on Fin for Messenger. Channels are configured in Intercom's settings, with no data connector or API setup required.
Connect your Messenger channel and choose which conversations Fin should handle. Fin uses the same knowledge, workflows, and actions it applies across every other channel.
Fin resolves Messenger conversations in real time and hands off to a human agent with full context when it can't resolve.
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