Deploy Fin in WhatsApp
Overview
Connect a WhatsApp Business number and Fin starts answering customer messages directly in WhatsApp. Auto-transcribes voice notes, supports rich media, and falls back to a human agent for queries Fin can't resolve.
On Intercom, you set up Fin on WhatsApp in the same workspace as your Helpdesk inbox, tickets, and reporting, so every channel is managed from one place.
What you can do
- Connect a WhatsApp Business number directly through Intercom
- Auto-transcribes inbound voice notes so Fin can respond to them
- Sends rich media, templates, and quick reply buttons
- Same knowledge, workflows, and customer data as every other channel
- Hand off to a human agent without losing thread context
How it works
Go to Fin AI Agent in your Intercom workspace and turn on Fin for WhatsApp. Channels are configured in Intercom's settings, with no data connector or API setup required.
Connect your WhatsApp channel and choose which conversations Fin should handle. Fin uses the same knowledge, workflows, and actions it applies across every other channel.
Fin resolves WhatsApp conversations in real time and hands off to a human agent with full context when it can't resolve.
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