Skip to content

2022 Customer Support Trends: An EMEA perspective

Register now to watch the recording

Share details to watch
Hosted By
Adrian Swinscoe
Best Selling Author and CX Consultant, RARE
Liam Geraghty
Audio Content Producer, Intercom
Ruth O'Brien
Senior Manager, Customer Support, Intercom
Shawn Carter
Customer Care Team Lead, Aircall
55 min

2022 Customer Support Trends: An EMEA perspective

2022 Customer Support Trends: An EMEA perspective

In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not.

Join Ruth O’Brien, Senior Manager of Customer Support at Intercom as she discusses the five trends transforming customer support. You’ll also hear advice from Adrian Swinscoe, author of Punk CX and Punk XL on how to make your customers happier and your team more efficient in 2022.

You’ll discover:

  • The top 5 trends disrupting customer support today

  • Advice from support and CX leaders on how to fight back against team burnout and turnover

  • How leaders are planning for the uncertain year ahead

By registering for this webinar, you agree to Intercom contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time.  Intercom’s websites and communications are subject to its privacy policy.

Related Webinars


2022 Customer Support Trends: A North American perspective

Watch now

Dialpad’s customer support team integrated Intercom’s business messenger with Dialpad’s phone application to allow their team offer personalised human support between chat and voice seamlessly.

Watch now

Staying connected with and retaining your customers is crucial to your business's health – and in today's environment, support teams have a bigger role to play than ever. Customers are increasingly looking to support teams for information, guidance, and relief.

Watch now