Customer Service

Strategies for providing next-generation service for today’s customers

Published Apr 18, 2024 20 min

The Ticket: Moment of truth – Intercom’s AI Copilot in practice

The Ticket: Declan Ivory and Bobby Stapleton

Published Apr 17, 2024 18 min

The ultimate guide to knowledge management in the age of AI

Ultimate Guide to Knowledge Management – blog hero image

Published Apr 11, 2024 16 min

Watch our AI Copilot launch event

Intercom Fin AI Copilot Built For You Olivia Singarella

Published Apr 11, 2024 10 min

The Ticket: How AI Copilot changes the game for support teams

The Ticket blog hero

Published Apr 10, 2024 9 min

There’s no going back – the new era of AI-first Customer Service has arrived

AI First Customer Service – Paul Adams blog hero

Published Apr 10, 2024 4 min

Introducing Intercom’s AI Copilot: Increase agent efficiency by 31%

Announcing Fin AI Copilot – Intercom blog hero

Published Apr 2, 2024 1 min

Something big is coming

"Oh my god, yes this is it!" Built for You April 2024 teaser video screenshot.

Published Apr 2, 2024 3 min

Response Time: Vol. 25

Response Time: Vol. 25 blog hero image

Published Mar 28, 2024 20 min

The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

The Ticket podcast Stacy Sherman

Published Mar 25, 2024 5 min

Customer service trends on tour: Bringing our 2024 report to life