Customer Service

Published Nov 30, 2023 30 min

Make every call count: The evolution of phone support

Published Nov 29, 2023 15 min

Time to switch: Your step-by-step guide to adopting a new customer service platform

Published Nov 28, 2023 5 min

Introducing Intercom Phone: Calls and conversations all in one place

Published Nov 20, 2023 3 min

Response Time: Vol. 18

Published Nov 16, 2023 4 min

Must-haves for a modern help center: Connectivity and customization

Published Nov 16, 2023 20 min

Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

Published Nov 13, 2023 6 min

Making tickets personal: How ticketing systems are evolving for next-gen support

Published Nov 6, 2023 3 min

Response Time: Vol. 17

Published Oct 23, 2023 4 min

Response Time: Vol. 16

Published Oct 19, 2023 17 min

Training the next generation of support leaders with Peak Support’s Hannah Steiman