Customer Service

Strategies for providing next-generation service for today’s customers

Published May 3, 2023 10 min

How customer service chatbots are redefining customer experience

Customer Service Chatbots

Published Apr 27, 2023 30 min

How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown

CX executive Marbue Brown on how customer-obsessed companies are coming out on top

Published Apr 26, 2023 5 min

AI trends that are giving support leaders a competitive advantage

Unlocking the future: The AI trends support leaders are embracing to stay ahead of the curve

Published Apr 24, 2023 6 min

Response Time: Vol. 5

Response Time: Vol. 5 blog hero image

Published Apr 20, 2023 27 min

How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

Published Apr 19, 2023 7 min

Get ready for AI bots by optimizing your knowledge base

knowledge base Fin AI bot

Published Apr 11, 2023 4 min

Response Time: Vol. 4

Response Time Vol. 4 blog hero image: Ethan Rylett, RotaCloud

Published Apr 6, 2023 15 min

The great differentiator: How fintech companies are prioritizing great customer service

The great differentiator: How fintech companies are prioritizing great customer service

Published Apr 5, 2023 7 min

Is your support team encountering these 5 challenges? It could be a workload management problem

workload management

Published Mar 29, 2023 3 min

3 takeaways from the Customer Service Quality Benchmark Report 2023