Customer Service

Published Jun 15, 2023 21 min

Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

Published Jun 14, 2023 3 min

Announcing ‘The State of AI in Customer Service: 2023 Report’

Published Jun 7, 2023 4 min

Bots 🤖 and brains 🧠: The winning combination for customer service 🤩

Published Jun 6, 2023 4 min

Response Time: Vol. 8

Published Jun 1, 2023 30 min

Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

Published May 23, 2023 5 min

What will the future of customer service look like? We asked 400 CS professionals to find out

Published May 22, 2023 4 min

Response Time: Vol. 7

Published May 9, 2023 7 min

Adding AI to your support team can be daunting. Our advice? You’ve got this

Published May 8, 2023 7 min

Response Time: Vol. 6

Published May 4, 2023 30 min

How to take your customer service from unforgivable to unforgettable, with Micah Solomon