Customer Service

Strategies for providing next-generation service for today’s customers

Published Aug 10, 2023 25 min

The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

Customer service expert Chip Bell on turning customers into co-creators

Published Aug 2, 2023 25 min

CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

Published Jul 13, 2023 9 min

To AI or not to AI? The support leader’s dilemma

Customer Service Leaders in the age of AI

Published Jul 3, 2023 5 min

Response Time: Vol. 10

Response Time Vol. 10

Published Jun 22, 2023 40 min

Adapting to the AI revolution in CS: Discussing our 2023 AI report

State of AI in Customer Service 2023

Published Jun 19, 2023 3 min

Response Time: Vol. 9

Response Time_Blog Hero_John Burns

Published Jun 15, 2023 21 min

Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

Published Jun 14, 2023 3 min

Announcing ‘The State of AI in Customer Service: 2023 Report’

Published Jun 7, 2023 4 min

Bots 🤖 and brains 🧠: The winning combination for customer service 🤩

Bots and brains blog post hero image

Published Jun 6, 2023 4 min

Response Time: Vol. 8

Response Time Vol. 8