Customer Service

Strategies for providing next-generation service for today’s customers

Published Sep 30, 2024 2 min

Response Time: Vol. 36

Response Time Vol 36

Published Sep 26, 2024 30 min

The Ticket: Embracing change in customer service the Nordstrom Way

The Ticket Intercom Declan Ivory and Robert Spector

Published Sep 25, 2024 4 min

Four key steps for training your customer support team for AI

Published Sep 19, 2024 30 min

The Ticket: A day in the life of a conversation designer

The Ticket Intercom Beth-Ann Sher and Fred Walton

Published Sep 16, 2024 3 min

Response Time: Vol. 35

Published Sep 12, 2024 14 min

Built for You: Fin is now available over email

Intercom Built for You September Hero – Olivia Singarella

Published Sep 9, 2024 30 min

The Ticket: Leadership’s role in creating a customer-centric culture

The Ticket Intercom Ruth O'Brien and Blake Morgan

Published Sep 4, 2024 3 min

Announcing Pioneer, Intercom’s first ever AI customer service summit

Intercom Pioneer 2024 AI Customer Service Summit

Published Sep 2, 2024 3 min

Response Time: Vol. 34

Response Time: Pat Barlow, Dovetail

Published Aug 22, 2024 20 min

The Ticket: A day in the life of a support knowledge manager

The Ticket Intercom Beth-Ann Sher and Fred Walton