Customer Service

Published Nov 28, 2024 24 min

The Ticket: AI integration lessons from ScreenCloud

Published Nov 22, 2024 34 min

The Ticket: Nick Clark on how to design AI support for the customer

Published Nov 22, 2024 4 min

How transparency can help your customers get more out of AI support

Published Nov 18, 2024 3 min

Response Time: Vol. 39

Published Nov 14, 2024 46 min

Beyond the AI hype: Understanding technological transformation with Benedict Evans

Published Nov 13, 2024 3 min

Announcing our latest guide: ‘The New Economics of Customer Service’

Published Nov 7, 2024 27 min

The Ticket: How to practice Amazon’s “Big Bet Leadership”

Published Nov 6, 2024 9 min

Braving busy holidays: Reduce customer service stress with automation and AI

Published Nov 4, 2024 3 min

Response Time: Vol. 38

Published Oct 30, 2024 21 min

Off Script: Imagining the future of customer service in an AI-first world