Customer Service

Strategies for providing next-generation service for today’s customers

Published Aug 19, 2024 3 min

Response Time: Vol. 33

Response Time Vol. 33 Sam Miller, Support Operations Manager at Dental Intelligence

Published Aug 15, 2024 20 min

The Ticket: Defining and evaluating a remarkable customer experience

The Ticket Intercom Declan Ivory, Lynsey Duncan, Bobby Stapleton

Published Aug 8, 2024 20 min

Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

Intercom Off Script Episode 5 – President Archana Agrawal

Published Aug 2, 2024 4 min

Response Time: Vol. 32

Published Aug 1, 2024 20 min

The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy

The Ticket Intercom Serena Chan and Bobby Stapleton

Published Jul 25, 2024 20 min

The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

The Ticket Declan Ivory Bobby Stapleton

Published Jul 22, 2024 4 min

Response Time: Vol. 31

Published Jul 18, 2024 23 min

The Ticket: How to lead your customer service team into the AI future

The Ticket Declan Ivory Bobby Stapleton

Published Jul 10, 2024 3 min

Why ‘good’ CX isn’t good enough anymore

Published Jul 9, 2024 4 min

Response Time: Vol. 30