Engineering

Published Jul 14, 2021 9 min

Setting and prioritizing goals as a principal engineer

Published Jun 23, 2021 6 min

How your engineering team can get more from incident reviews

Published May 19, 2021 7 min

Core responsibility: How we scaled our core technologies team

Published May 12, 2021 9 min

Building high-performing teams through continuous improvement

Published Apr 28, 2021 6 min

Managing infrastructure costs as your company grows

Published Apr 22, 2021 38 min

Calm’s Will Larson on how to build a technical leadership career

Published Apr 13, 2021 8 min

Search at Intercom: Building our Elasticsearch cloud on AWS

Published Jan 12, 2021 13 min

10 technical strategies to avoid when scaling your startup (and 5 to embrace)

Published Dec 2, 2020 1 min

The importance of process: How we scale sustainable engineering processes at Intercom

Published Nov 17, 2020 9 min

Building for the long-term: How we future-proofed our database architecture