News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Nov 10, 2021 4 min

Announcing our new WhatsApp integration – support your customers on the world’s most popular messaging service

WhatsApp integration

Published Oct 27, 2021 6 min

Sharpen your support strategy with the new Conversational Support Funnel report

Intercom Conversational Support Funnel report launch

Published Oct 25, 2021 1 min

Meet the Intercom team at Web Summit 2021

Intercom at Web Summit (1)

Published Oct 7, 2021 9 min

Intercom tour: Meet the Sydney office

Published Oct 6, 2021 7 min

Celebrating Hispanic Heritage Month and the first anniversary of Inter-Amigos

Inter-Amigos hero (1)

Published Sep 29, 2021 8 min

Building bots for success: The custom bot that saved logistics platform Stuart over 2.5k hours per week

Stuart custom bots hero

Published Sep 22, 2021 9 min

Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger

Self serve messenger Articles launch

Published Sep 21, 2021 2 min

Announcing our newest guide: ‘The Ultimate Modern Support Tech Stack’

Published Aug 31, 2021 5 min

Announcing multichannel transactional messaging: Make sure your customers get the message

Published Aug 26, 2021 22 min

A decade in the making: An oral history of Intercom’s first 10 years