News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Jan 11, 2022 2 min

Introducing “New at Intercom” – our first virtual launch event

New at Intercom virtual launch event

Published Dec 21, 2021 12 min

2021 on Inside Intercom

Inside Intercom Review of the Year

Published Dec 21, 2021 34 min

2021 in conversation: Learnings from the podcast

Published Dec 10, 2021 6 min

Revealed: How supply chain issues are affecting customers and support teams this holiday season

Published Dec 9, 2021 5 min

Introducing Intercom’s Regional Data Hosting program

european data hosting

Published Dec 7, 2021 4 min

Announcing our new real-time dashboard: Monitor your most important metrics in one place

real-time reporting dashboard (1)

Published Nov 23, 2021 3 min

Welcoming new senior leaders to Intercom

Intercom Executive Hires announcement – Cheree McAlpine, Sanj Bhayro, Fred Ball, and Anna Griffin

Published Nov 17, 2021 8 min

Built for you: Deeper insights, stronger customer engagement, integrations, and more

Built for you hero image

Published Nov 10, 2021 4 min

Announcing our new WhatsApp integration – support your customers on the world’s most popular messaging service

WhatsApp integration

Published Oct 27, 2021 6 min

Sharpen your support strategy with the new Conversational Support Funnel report

Intercom Conversational Support Funnel report launch