News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Apr 29, 2025 2 min

Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification

Building trust through responsible AI

Published Mar 19, 2025 4 min

Built For You Spring ‘25: The future of customer service is calling

Built For You Spring '25 Blog Hero

Published Dec 18, 2024 9 min

Intercom’s 2024 in review

Published Oct 10, 2024 9 min

Pioneer 2024: Intercom’s first ever AI customer service summit, in summary

Pioneer 2024 highlights – Paul Adams

Published Oct 10, 2024 49 min

Meet Fin 2: Watch the launch of our next-generation AI Agent

Paul Adams Pioneer Fin 2 Keynote

Published Oct 10, 2024 3 min

Fin 2: Powered by Anthropic’s Claude LLM

Paul Adams Intercom Anthropic at Pioneer 2024

Published Oct 10, 2024 6 min

Fin 2: The first AI agent that delivers human-quality service

Announcing Fin 2, the best AI Agent for customer service

Published Sep 12, 2024 14 min

Built for You: Fin is now available over email

Intercom Built for You September Hero – Olivia Singarella

Published Sep 4, 2024 3 min

Announcing Pioneer, Intercom’s first ever AI customer service summit

Intercom Pioneer 2024 AI Customer Service Summit

Published Apr 11, 2024 16 min

Watch our AI Copilot launch event

Intercom Fin AI Copilot Built For You Olivia Singarella