News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Mar 14, 2023 8 min

Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

Intercom AI bot

Published Mar 7, 2023 4 min

Built for you: Workload Management features, Checklists, and more

Built For You series of product announcements

Published Feb 8, 2023 3 min

Announcing ‘The Intercom Customer Service Trends Report for 2023’

Published Feb 1, 2023 3 min

Intercom recognized with 3 TrustRadius ‘Best of’ awards

TrustRadius "Best of" awards hero image: "Best relationship," "Best Feature Set," and "Best Value for Price" badges

Published Jan 31, 2023 10 min

Announcing Intercom’s new AI features

Intercom AI features announcement hero

Published Jan 25, 2023 4 min

Introducing Checklists: The fastest way to turn signups into superusers

Introducing Checklists: The fastest way to turn signups into superusers

Published Jan 18, 2023 34 min

The future of learning: Meet the edtech companies leading the way

The future of learning: Meet the edtech companies leading the way

Published Dec 28, 2022 9 min

2022 on Inside Intercom

2022 on Inside Intercom

Published Dec 22, 2022 3 min

Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

G2 Winter Reports

Published Dec 20, 2022 30 min

2022 in review: Highlights from this year’s best conversations