News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Dec 22, 2022 3 min

Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

G2 Winter Reports

Published Dec 20, 2022 30 min

2022 in review: Highlights from this year’s best conversations

Published Dec 14, 2022 8 min

Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets

Built For You series of product announcements

Published Dec 14, 2022 5 min

How do customers want to talk to businesses? Our new survey reveals what you need to know

How do customers want to talk to businesses? Our new survey reveals what you need to know

Published Nov 30, 2022 5 min

Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more

Built For You series of product announcements

Published Nov 8, 2022 2 min

Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers

Intercom for Enterprise blog hero (1)

Published Oct 13, 2022 52 min

Catch up with New at Intercom, our fall product launch event

New at Intercom video

Published Oct 13, 2022 31 min

New at Intercom: Unlocking in-product messaging

Published Oct 12, 2022 5 min

Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

Engage - Blog Hero

Published Oct 12, 2022 4 min

Announcing even more ways to support your customers: Here’s what’s new at Intercom