News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published May 10, 2023 10 min

Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

A team of researchers studied how AI could assist support agents. This is what they found.

Published May 3, 2023 4 min

Introducing Workflows – the mission control center for customer service automations

Workflow launch blog hero image (1)

Published Apr 5, 2023 4 min

Built for you: Articles Views, new Checklists features, and more

Built For You series of product announcements

Published Mar 30, 2023 59 min

Customer support just got smarter: A closer look into our new ChatGPT-powered bot

Customer support just got smarter: A closer look into our newest GPT-powered bot

Published Mar 14, 2023 8 min

Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

Intercom AI bot

Published Mar 7, 2023 4 min

Built for you: Workload Management features, Checklists, and more

Built For You series of product announcements

Published Feb 8, 2023 3 min

Announcing ‘The Intercom Customer Service Trends Report for 2023’

Published Feb 1, 2023 3 min

Intercom recognized with 3 TrustRadius ‘Best of’ awards

TrustRadius "Best of" awards hero image: "Best relationship," "Best Feature Set," and "Best Value for Price" badges

Published Jan 31, 2023 10 min

Announcing Intercom’s new AI features

Intercom AI features announcement hero

Published Jan 25, 2023 4 min

Introducing Checklists: The fastest way to turn signups into superusers

Introducing Checklists: The fastest way to turn signups into superusers