News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Jan 31, 2024 5 min

Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for

Announcing two fresh newsletters_ The Ticket and Intercom on Product

Published Jan 16, 2024 2 min

Welcoming our new President, Archana Agrawal

Published Dec 13, 2023 2 min

Fin is now in the inbox: Meet your support team’s new AI assistant

Fin in Inbox launch hero

Published Jun 14, 2023 3 min

Announcing ‘The State of AI in Customer Service: 2023 Report’

Published Jun 14, 2023 3 min

Why Intercom is supporting the Embroider Initiative to update Ember

Published Jun 13, 2023 8 min

Everything you need to know about Fin, the breakthrough AI bot transforming customer service

Published May 10, 2023 10 min

Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

A team of researchers studied how AI could assist support agents. This is what they found.

Published May 3, 2023 4 min

Introducing Workflows – the mission control center for customer service automations

Workflow launch blog hero image (1)

Published Apr 5, 2023 4 min

Built for you: Articles Views, new Checklists features, and more

Built For You series of product announcements

Published Mar 30, 2023 59 min

Customer support just got smarter: A closer look into our new ChatGPT-powered bot

Customer support just got smarter: A closer look into our newest GPT-powered bot