News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Jul 25, 2022 5 min

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

HBR Customer Engagement Report 2022 – Hero

Published Jul 21, 2022 30 min

Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Published Jul 15, 2022 3 min

Hola, bonjour, olá – say hello to new multilingual support in Intercom

Hola, bonjour, olá – say hello to new multilingual support in Intercom

Published Jul 11, 2022 2 min

Announcing Stripe’s new Intercom integration

Announcing Stripe’s new Intercom integration

Published Jul 6, 2022 4 min

Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more

Built For You series of product announcements

Published Jun 22, 2022 10 min

Introducing Intercom SMS: Connect, engage, and activate with two-way SMS

Intercom SMS

Published Jun 22, 2022 5 min

Announcing new next-generation bot capabilities to uplevel your automated support

Custom Actions Custom Objects self-serve support

Published Jun 15, 2022 3 min

Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom

Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom

Published Jun 13, 2022 5 min

Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Built For You series of product announcements

Published Jun 8, 2022 4 min

Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

Next gen inbox