News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Jun 22, 2022 5 min

Announcing new next-generation bot capabilities to uplevel your automated support

Custom Actions Custom Objects self-serve support

Published Jun 15, 2022 3 min

Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom

Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom

Published Jun 13, 2022 5 min

Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Built For You series of product announcements

Published Jun 8, 2022 4 min

Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

Next gen inbox

Published May 17, 2022 4 min

Mass market, nano media: The future of marketing is engagement

Anna Griffin Chief Marketing Officer Intercom AdWorld 2022

Published May 4, 2022 4 min

Built for you: New channels of communication, improved reporting, and much more

Built For You series of product announcements

Published Apr 26, 2022 2 min

Welcoming our newest board member to Intercom

Welcoming our newest board member to Intercom

Published Apr 14, 2022 2 min

Welcoming our new Chief People Officer and other senior leaders

Welcoming our new Chief People Officer and other senior leaders

Published Apr 6, 2022 9 min

Atlassian and Coda on creating personalized customer experiences at scale

Published Apr 5, 2022 5 min

Switch on the next generation of phone support

Intercom Switch blog header (1)