News & Updates

All the latest news and updates about Intercom – the product, the company and the people

News & UpdatesZara Burke9 December 2019
Inside Intercom survey – what content do you need to excel at your job?
News & UpdatesYohanna AndomAshley Hanson2 December 2019
What we shipped: 10 new features and updates to make using Intercom even easier
News & UpdatesPhil Byrne21 November 2019
Announcing Intercom Academy – a new place to learn and grow
News & UpdatesLB Harvey27 August 2019
Announcing 'Intercom on Sales' – our playbook for scaling a billion dollar business
News & UpdatesOrinna BartonAnnie Berrones10 July 2019
Announcing three brand new features to help scale your support
News & UpdatesAshley Hanson5 June 2019
Announcing our new, customizable Inbox – now with apps
News & UpdatesBrooks ChambersDani Balenson29 May 2019
What's up with the new website? Taking the first step toward a new brand
News & UpdatesJohn Collins21 May 2019
Announcing the second edition of 'Intercom on Onboarding'
News & UpdatesDale Cantwell30 April 2019
Introducing Custom Bots for mobile
News & UpdatesBrian DonohuePatrick Andrews17 April 2019
Announcing Product Tours: A new way to create powerful, personalized user onboarding
News & UpdatesWilliam Holden10 April 2019
Announcing our new guides: everything you need to know about buying live chat
News & UpdatesAshley Hanson3 April 2019
What we shipped: 8 new features to create a best-in-class customer journey
News & UpdatesDaniel Harris27 March 2019
Get personal: Say hello to account-based marketing in Intercom
News & UpdatesAnnie BerronesAshley Hanson27 February 2019
What we shipped: 5 features to boost productivity
News & UpdatesAmanda Connolly8 February 2019
Karen Peacock on driving business success
News & UpdatesAshley Hanson7 February 2019
Accelerate your sales cycle with our Microsoft Outlook calendar app for Intercom
News & UpdatesDaniel HarrisAshley Hanson2 January 2019
What we shipped: 2018 year in review
News & UpdatesDavin O'DwyerFiona Lee19 December 2018
2018 on Inside Intercom
News & UpdatesFiona Lee7 December 2018
Karen Peacock on growing Intercom from 350 to 600 people
News & UpdatesAshley Hanson4 December 2018
Seamlessly sync deals, leads and conversations with the new Pipedrive app for Intercom

News & Updates

Inside Intercom survey – what content do you need to excel at your job?

What we shipped: 10 new features and updates to make using Intercom even easier

Announcing Intercom Academy – a new place to learn and grow

Announcing 'Intercom on Sales' – our playbook for scaling a billion dollar business

Announcing three brand new features to help scale your support

Announcing our new, customizable Inbox – now with apps

What's up with the new website? Taking the first step toward a new brand

Announcing the second edition of 'Intercom on Onboarding'

Introducing Custom Bots for mobile

Announcing Product Tours: A new way to create powerful, personalized user onboarding

Announcing our new guides: everything you need to know about buying live chat

What we shipped: 8 new features to create a best-in-class customer journey

Get personal: Say hello to account-based marketing in Intercom

What we shipped: 5 features to boost productivity

Karen Peacock on driving business success

Accelerate your sales cycle with our Microsoft Outlook calendar app for Intercom

What we shipped: 2018 year in review

2018 on Inside Intercom

Karen Peacock on growing Intercom from 350 to 600 people

Seamlessly sync deals, leads and conversations with the new Pipedrive app for Intercom