News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published May 17, 2022 4 min

Mass market, nano media: The future of marketing is engagement

Anna Griffin Chief Marketing Officer Intercom AdWorld 2022

Published May 4, 2022 4 min

Built for you: New channels of communication, improved reporting, and much more

Built For You series of product announcements

Published Apr 26, 2022 2 min

Welcoming our newest board member to Intercom

Welcoming our newest board member to Intercom

Published Apr 14, 2022 2 min

Welcoming our new Chief People Officer and other senior leaders

Welcoming our new Chief People Officer and other senior leaders

Published Apr 6, 2022 9 min

Atlassian and Coda on creating personalized customer experiences at scale

Published Apr 5, 2022 5 min

Switch on the next generation of phone support

Intercom Switch blog header (1)

Published Apr 4, 2022 3 min

Built for you: Next-generation surveys, ditching hold times with Switch, and more

Built For You series of product announcements

Published Mar 30, 2022 5 min

Introducing Intercom Surveys: Don’t just ask for opinions, act on them

Intercom Surveys

Published Mar 29, 2022 70 min

New at Intercom uncut: Watch our entire virtual launch event

Karen New at Intercom event

Published Mar 24, 2022 25 min

New at Intercom: Hear all about the next generation of customer engagement