News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Apr 4, 2022 3 min

Built for you: Next-generation surveys, ditching hold times with Switch, and more

Built For You series of product announcements

Published Mar 30, 2022 5 min

Introducing Intercom Surveys: Don’t just ask for opinions, act on them

Intercom Surveys

Published Mar 29, 2022 70 min

New at Intercom uncut: Watch our entire virtual launch event

Karen New at Intercom event

Published Mar 24, 2022 25 min

New at Intercom: Hear all about the next generation of customer engagement

Published Mar 23, 2022 7 min

New at Intercom: 5 highlights from our virtual launch event

Paul Adams Surveys

Published Mar 22, 2022 2 min

Make the most of every customer interaction with the Engagement OS

Published Mar 8, 2022 15 min

Celebrating International Women’s Day 2022: Women who broke the bias

Published Mar 7, 2022 5 min

Built For You: Premier Services, Conditional Branching, and more features to tailor customer experiences

Built for you hero image

Published Mar 1, 2022 4 min

The values behind our first virtual launch event, New at Intercom

New at Intercom virtual launch event

Published Mar 1, 2022 4 min

Meet Intercom Community – Intercom’s customer community forum

Meet Intercom Community – Intercom’s customer community forum