AI & Automation10 August 2023
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
AI & Automation9 August 2023The 4 big myths about AI in customer service
Customer Service13 July 2023To AI or not to AI? The support leader’s dilemma
Customer Service3 July 2023Response Time: Vol. 10
AI & Automation27 June 2023How do your customers feel about AI chatbots?
Customer Service19 June 2023Response Time: Vol. 9
Customer Service14 June 2023Announcing 'The State of AI in Customer Service: 2023 Report'
Engineering14 June 2023Why Intercom is supporting the Embroider Initiative to update Ember
News & Updates13 June 2023Everything you need to know about Fin, the breakthrough AI bot transforming customer service
Customer Service7 June 2023Bots 🤖 and brains 🧠: The winning combination for customer service 🤩
Customer Service6 June 2023Response Time: Vol. 8
AI & Automation31 May 2023Glossary of AI terms: Understanding GPT, neural networks, and more
Customer Service23 May 2023What will the future of customer service look like? We asked 400 CS professionals to find out
Customer Service22 May 2023Response Time: Vol. 7
Customer Service9 May 2023Adding AI to your support team can be daunting. Our advice? You’ve got this
Customer Service8 May 2023Response Time: Vol. 6
News & Updates3 May 2023Introducing Workflows – the mission control center for customer service automations
Customer Service3 May 2023How customer service chatbots are redefining customer experience
Customer Service26 April 2023AI trends that are giving support leaders a competitive advantage
Customer Service24 April 2023Response Time: Vol. 5