The Intercom Blog

Published Aug 2, 2024 4 min

Response Time: Vol. 32

In our latest “Response Time” interview, we ask Laura Bedoya, Technical Support Manager at Vitally, about the… Read more

Kate Sugrue

Published Aug 1, 2024 20 min

The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy

Published Jul 25, 2024 20 min

The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

Published Jul 22, 2024 4 min

Response Time: Vol. 31

Published Jul 18, 2024 23 min

The Ticket: How to lead your customer service team into the AI future

Published Jul 16, 2024 34 min

Start Good Trouble: Why go-to-market is the new moat

Published Jul 11, 2024 24 min

Off Script: Designing the future with AI

Published Jul 10, 2024 3 min

Why ‘good’ CX isn’t good enough anymore

Published Jul 9, 2024 4 min

Response Time: Vol. 30

Published Jul 4, 2024 20 min

The Ticket: Maximizing team efficiency with AI