The Intercom Blog

Published Nov 18, 2024 3 min

Response Time: Vol. 39

In our latest “Response Time” interview, we ask Sam Barrett, Head of Customer Experience at Runna, about how he goes the extra mile for customers, and more.

Kate Sugrue

Published Nov 14, 2024 8 min

Intercom vs Zendesk: Two AI agents put to the test

Published Nov 14, 2024 46 min

Beyond the AI hype: Understanding technological transformation with Benedict Evans

Published Nov 13, 2024 3 min

Announcing our latest guide: ‘The New Economics of Customer Service’

Published Nov 7, 2024 27 min

The Ticket: How to practice Amazon’s “Big Bet Leadership”

Published Nov 6, 2024 9 min

Braving busy holidays: Reduce customer service stress with automation and AI

Published Nov 4, 2024 3 min

Response Time: Vol. 38

Published Oct 30, 2024 21 min

Off Script: Imagining the future of customer service in an AI-first world

Published Oct 21, 2024 4 min

Response Time: Vol. 37

Published Oct 17, 2024 8 min

Fin over email: How we built a multichannel AI agent