Customer Service4 December 2023
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Service29 November 2023Time to switch: Your step-by-step guide to adopting a new customer service platform
Customer Service28 November 2023Introducing Intercom Phone: Calls and conversations all in one place
AI & Automation27 November 2023Understanding AI: How we taught computers natural language
Customer Service20 November 2023Response Time: Vol. 18
Customer Service16 November 2023Must-haves for a modern help center: Connectivity and customization
Customer Service13 November 2023Making tickets personal: How ticketing systems are evolving for next-gen support
Customer Engagement8 November 2023The ultimate marketing technology stack
Customer Service6 November 2023Response Time: Vol. 17
Customer Service23 October 2023Response Time: Vol. 16
Customer Service17 October 2023Why brand consistency is key to an excellent help center experience
Customer Service9 October 2023Response Time: Vol. 15
Customer Service4 October 2023How are customer service metrics changing in the age of AI?
Customer Service25 September 2023Response Time: Vol. 14
Product & Design19 September 2023Navigating product-market fit: An inside look at Intercom's new 'PMF Panel'
Customer Service12 September 2023A whole new world: The exciting new roles AI is creating in customer support
Customer Service11 September 2023Response Time: Vol. 13
Product & Design29 August 2023Unlocking customer value with data: How we developed the Customer Milestones Framework
Customer Service28 August 2023Response Time: Vol. 12
Customer Service14 August 2023Response Time: Vol. 11