The Intercom Blog

Published Jan 20, 2025 7 min

Transform fintech customer service with Fin

Discover how Intercom’s next-gen customer service AI agent Fin empowers fintech companies to scale support, boost satisfaction, and ensure compliance.

Aditi Mediratta

Published Jan 16, 2025 26 min

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

Published Jan 10, 2025 29 min

The Ticket: The four pillars of CX – A deep dive into what makes for great customer experiences

Published Dec 20, 2024 19 min

Making the best of a bad situation: Lessons from an Intercom outage

Published Dec 20, 2024 37 min

How we scaled engineering enablement and infrastructure at Intercom

Published Dec 20, 2024 46 min

Intercom on Product: How we became an AI-first company

Published Dec 18, 2024 9 min

Intercom’s 2024 in review

Published Dec 18, 2024 14 min

The first 90 days with AI: A 4-step guide to get you started

Published Dec 6, 2024 36 min

Start Good Trouble: Mastering SaaS metrics with Equals’ Bobby Pinero

Published Dec 2, 2024 23 min

The AI agent buyer’s guide: How to make the right choice for your support needs