The Intercom Blog

Published Oct 21, 2024 4 min

Response Time: Vol. 37

In our latest “Response Time” interview, we ask Kelly Burnette, Classroom Success Manager at Writable from HMH, about the strangest thing a customer has asked her, and more.

Kate Sugrue

Published Oct 17, 2024 8 min

Fin over email: How we built a multichannel AI agent

Published Oct 17, 2024 29 min

The Ticket: Listen to highlights from Pioneer 2024

Published Oct 14, 2024 16 min

Evolving Intercom’s database infrastructure

Published Oct 10, 2024 9 min

Pioneer 2024: Intercom’s first ever AI customer service summit, in summary

Published Oct 10, 2024 49 min

Meet Fin 2: Watch the launch of our next-generation AI Agent

Published Oct 10, 2024 10 min

Pioneer innovator spotlight: How Synthesia managed a 690% spike in customer contact without increasing headcount using AI and automation

Published Oct 10, 2024 10 min

Pioneer innovator spotlight: How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT

Published Oct 10, 2024 11 min

Pioneer innovator spotlight: How Lightspeed achieves up to 65% resolution rate with Fin AI Agent

Published Oct 10, 2024 3 min

Fin 2: Powered by Anthropic’s Claude LLM