AI & Automation19 April 2023
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Service19 April 2023Get ready for AI bots by optimizing your knowledge base
Customer Service11 April 2023Response Time: Vol. 4
Customer Service5 April 2023Is your support team encountering these 5 challenges? It could be a workload management problem
News & Updates5 April 2023Built for you: Articles Views, new Checklists features, and more
Customer Service29 March 20233 takeaways from the Customer Service Quality Benchmark Report 2023
Customer Service27 March 2023Response Time: Vol. 3
Customer Service22 March 2023Support goes global: Localization for customer service teams
Customer Service21 March 2023How AI will change the nature of customer service work
Customer Service15 March 2023A personal touch: Intercom's guide to CX personalization
Customer Service14 March 2023Introducing Fin: Intercom's breakthrough AI chatbot, built on GPT-4
Customer Service13 March 2023Response Time: Vol. 2
Customer Service9 March 2023How to keep and nurture customer service talent
Customer Service8 March 2023What is customer service and why is it important?
- News & Updates7 March 2023
Built for you: Workload Management features, Checklists, and more
Customer Service7 March 2023What is customer experience (CX)?
Customer Service1 March 2023Why you need a customer support operations team
- 28 February 2023
What is voice of the customer?
Customer Service27 February 2023Response Time: Vol. 1
- 22 February 2023
Understanding customer success