The Intercom Blog

Published Sep 4, 2024 3 min

Announcing Pioneer, Intercom’s first ever AI customer service summit

On October 10th, join us for a full-day online event, where we will explore the exciting reality of AI-first customer service

Megan Moon

Published Sep 2, 2024 3 min

Response Time: Vol. 34

Published Aug 22, 2024 20 min

The Ticket: A day in the life of a support knowledge manager

Published Aug 19, 2024 3 min

Response Time: Vol. 33

Published Aug 15, 2024 20 min

The Ticket: Defining and evaluating a remarkable customer experience

Published Aug 8, 2024 20 min

Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

Published Aug 2, 2024 4 min

Response Time: Vol. 32

Published Aug 1, 2024 20 min

The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy

Published Jul 25, 2024 20 min

The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

Published Jul 22, 2024 4 min

Response Time: Vol. 31