The Intercom Blog

Published Aug 22, 2024 20 min

The Ticket: A day in the life of a support knowledge manager

Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.

Liam Geraghty

Published Aug 19, 2024 3 min

Response Time: Vol. 33

Published Aug 15, 2024 20 min

The Ticket: Defining and evaluating a remarkable customer experience

Published Aug 8, 2024 20 min

Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

Published Aug 2, 2024 4 min

Response Time: Vol. 32

Published Aug 1, 2024 20 min

The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy

Published Jul 25, 2024 20 min

The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

Published Jul 22, 2024 4 min

Response Time: Vol. 31

Published Jul 18, 2024 23 min

The Ticket: How to lead your customer service team into the AI future

Published Jul 16, 2024 34 min

Start Good Trouble: Why go-to-market is the new moat