Customer Service21 February 2023
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
- Customer Service15 February 2023
What is customer satisfaction (CSAT)?
- Customer Service14 February 2023
5 ways to bridge the customer service expectation gap in 2024
- Customer Service9 February 2023
The ultimate guide to live chat support
Customer Service8 February 2023Announcing ‘The Intercom Customer Service Trends Report for 2023’
News & Updates1 February 2023Intercom recognized with 3 TrustRadius 'Best of' awards
News & Updates31 January 2023Announcing Intercom's new AI features
- News & Updates25 January 2023
Introducing Checklists: The fastest way to turn signups into superusers
Product & Design24 January 2023Reinventing our wheel: The vision behind Intercom's redesigned Messenger
- Customer Engagement18 January 2023
A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory
Product & Design17 January 2023Intercom's product principles: Building product that's opinionated by default, but flexible under the hood
News & Updates28 December 20222022 on Inside Intercom
News & Updates22 December 2022Intercom recognized with 101 badges and awards in G2's Winter Reports 2023
- News & Updates14 December 2022
How do customers want to talk to businesses? Our new survey reveals what you need to know
News & Updates14 December 2022Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets
Product & Design6 December 2022Intercom's product principles: Creating personal products by design
- News & Updates30 November 2022
Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more
Product & Design30 November 2022Reaccelerate: Finding new engines of growth in your business
- Customer Service22 November 2022
Automated customer service: Support your customers more efficiently and effectively
Product & Design9 November 2022Intercom's product principles: What you ship is what matters