The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Paul Adams Intercom Anthropic at Pioneer 2024

Published Oct 10, 2024 3 min

Fin 2: Powered by Anthropic’s Claude LLM

Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.

Des Traynor

Published Oct 10, 2024 6 min

Fin 2: The first AI agent that delivers human-quality service

Announcing Fin 2, the best AI Agent for customer service

Published Oct 3, 2024 30 min

The Ticket: How strong company culture leads to high customer satisfaction

The Ticket Intercom Bobby Stapleton and Robert Richman

Published Sep 30, 2024 2 min

Response Time: Vol. 36

Published Sep 26, 2024 30 min

The Ticket: Embracing change in customer service the Nordstrom Way

The Ticket Intercom Declan Ivory and Robert Spector

Published Sep 25, 2024 4 min

Four key steps for training your customer support team for AI

Published Sep 19, 2024 30 min

The Ticket: A day in the life of a conversation designer

The Ticket Intercom Beth-Ann Sher and Fred Walton

Published Sep 19, 2024 56 min

Innovating with AI: The latest insights from SaaS companies leading the way

AI Innovation in SaaS event – Coda, Assembled, Intercom

Published Sep 16, 2024 3 min

Response Time: Vol. 35

Published Sep 12, 2024 14 min

Built for You: Fin is now available over email

Intercom Built for You September Hero – Olivia Singarella