The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

The Ticket Intercom Ruth O'Brien and Blake Morgan

Published Sep 9, 2024 30 min

The Ticket: Leadership’s role in creating a customer-centric culture

Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.

Published Sep 4, 2024 3 min

Announcing Pioneer, Intercom’s first ever AI customer service summit

Intercom Pioneer 2024 AI Customer Service Summit

Published Sep 2, 2024 3 min

Response Time: Vol. 34

Response Time: Pat Barlow, Dovetail

Published Aug 22, 2024 20 min

The Ticket: A day in the life of a support knowledge manager

The Ticket Intercom Beth-Ann Sher and Fred Walton

Published Aug 19, 2024 3 min

Response Time: Vol. 33

Response Time Vol. 33 Sam Miller, Support Operations Manager at Dental Intelligence

Published Aug 15, 2024 20 min

The Ticket: Defining and evaluating a remarkable customer experience

The Ticket Intercom Declan Ivory, Lynsey Duncan, Bobby Stapleton

Published Aug 8, 2024 20 min

Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

Intercom Off Script Episode 5 – President Archana Agrawal

Published Aug 2, 2024 4 min

Response Time: Vol. 32

Published Aug 1, 2024 20 min

The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy

The Ticket Intercom Serena Chan and Bobby Stapleton

Published Jul 25, 2024 20 min

The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

The Ticket Declan Ivory Bobby Stapleton