The Intercom Blog

Published Jun 13, 2024 15 min

The Ticket: Unlocking customer service’s strategic potential with AI

As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.

Liam Geraghty

Published Jun 13, 2024 3 min

You control your customer experience, not AI

Published Jun 10, 2024 2 min

Response Time: Vol. 28

Published Jun 6, 2024 36 min

The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX

Published Jun 5, 2024 5 min

Takeaways from Support Driven Expo 2024: Embrace change and get ahead

Published May 31, 2024 3 min

How AI is unlocking more meaningful work for customer service teams

Published May 30, 2024 27 min

Intercom on Product: Making the jump from B2C to B2B product management

Published May 28, 2024 4 min

Response Time: Vol. 27

Published May 24, 2024 1 min

Prepare your internal knowledge content for AI

Published May 24, 2024 30 min

The Ticket: Evolving your support org to thrive in the AI era