News & Updates8 November 2022
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Service2 November 2022We've got mail: Introducing Intercom email features to complement your customer support strategy
Product & Design19 October 2022How we ensure the highest standards of data privacy and compliance within Intercom
News & Updates12 October 2022Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more
News & Updates12 October 2022Announcing even more ways to support your customers: Here’s what’s new at Intercom
- 10 October 2022
What is a user community?
- News & Updates6 October 2022
A note from Eoghan McCabe
Engineering5 October 2022Intercom's product principles: Start with the problem to achieve better solutions
News & Updates5 October 2022Built for you: Inbox updates, customizable conversation assignment, and more!
Customer Engagement4 October 2022Announcing our refreshed guide ‘The Customer Retention Starter Kit’
- 3 October 2022
What is a customer effort score?
- 3 October 2022
What is a customer stakeholder?
- 3 October 2022
What is the Kano model?
- 3 October 2022
What is a customer pain point?
- 3 October 2022
What is customer experience design?
- 3 October 2022
What is downtime?
- 3 October 2022
What is customer experience management?
- 3 October 2022
What is a customer feedback loop?
- 3 October 2022
What is customer support volume?