The Intercom Blog

Published May 23, 2024 3 min

How AI makes support work more meaningful

Here's how how AI transforms customer support by eliminating repetitive tasks, creating space for meaningful interactions, and opening new growth opportunities.

Ruth O'Brien Bobby Stapleton

Published May 16, 2024 16 min

The Ticket: Mapping out the first 90 days with AI-first Customer Service

Published May 15, 2024 7 min

B2B vs B2C product management: How different are they really?

Published May 14, 2024 4 min

Ready to transform your career, customer support leaders?

Published May 13, 2024 4 min

Response Time: Vol. 26

Published May 9, 2024 24 min

Off Script: Into the future with AI-first Customer Service

Published May 1, 2024 21 min

The Ticket: Exploring customer service career paths in the age of AI

Published Apr 26, 2024 4 min

AI skepticism is giving way to curiosity among customer service teams

Published Apr 25, 2024 25 min

The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

Published Apr 18, 2024 20 min

The Ticket: Moment of truth – Intercom’s AI Copilot in practice