The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jun 10, 2024 2 min

Response Time: Vol. 28

In our latest “Response Time” interview, we ask John Wisnieski, Customer Success Operations Manager at ArcSite, about their greatest productivity hack, what they wish people knew about working in CS, and more.

Kate Sugrue

Published Jun 6, 2024 36 min

The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX

Declan Ivory interviews Shep Hyken on The Ticket podcast

Published Jun 5, 2024 5 min

Takeaways from Support Driven Expo 2024: Embrace change and get ahead

Published May 31, 2024 3 min

How AI is unlocking more meaningful work for customer service teams

Published May 30, 2024 27 min

Intercom on Product: Making the jump from B2C to B2B product management

Published May 28, 2024 4 min

Response Time: Vol. 27

Published May 24, 2024 1 min

Prepare your internal knowledge content for AI

Published May 24, 2024 30 min

The Ticket: Evolving your support org to thrive in the AI era

Ruth O'Brien and Declan Ivory The Ticket Podcast

Published May 23, 2024 3 min

How AI makes support work more meaningful

Published May 16, 2024 16 min

The Ticket: Mapping out the first 90 days with AI-first Customer Service

Intercom's Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez