The Intercom Blog

Published Apr 17, 2024 18 min

The ultimate guide to knowledge management in the age of AI

Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.

Beth-Ann Sher

Published Apr 17, 2024 55 min

Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

Published Apr 11, 2024 16 min

Watch our AI Copilot launch event

Published Apr 11, 2024 10 min

The Ticket: How AI Copilot changes the game for support teams

Published Apr 10, 2024 9 min

There’s no going back – the new era of AI-first Customer Service has arrived

Published Apr 10, 2024 4 min

Introducing Intercom’s AI Copilot: Increase agent efficiency by 31%

Published Apr 4, 2024 25 min

Introducing ‘Off Script’, a new series from Intercom

Published Apr 2, 2024 1 min

Something big is coming

Published Apr 2, 2024 3 min

Response Time: Vol. 25

Published Mar 28, 2024 20 min

The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty