The Intercom Blog

Published May 15, 2024 7 min

B2B vs B2C product management: How different are they really?

Product management varies a lot from company to company, but how big is the gap between B2B and B2C? We explore the differences and similarities.

Bethany Clark

Published May 14, 2024 4 min

Ready to transform your career, customer support leaders?

Published May 13, 2024 4 min

Response Time: Vol. 26

Published May 9, 2024 24 min

Off Script: Into the future with AI-first Customer Service

Published May 1, 2024 21 min

The Ticket: Exploring customer service career paths in the age of AI

Published Apr 26, 2024 4 min

AI skepticism is giving way to curiosity among customer service teams

Published Apr 25, 2024 25 min

The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

Published Apr 18, 2024 20 min

The Ticket: Moment of truth – Intercom’s AI Copilot in practice

Published Apr 17, 2024 18 min

The ultimate guide to knowledge management in the age of AI

Published Apr 17, 2024 55 min

Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC