The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Ruth O'Brien and Declan Ivory The Ticket Podcast

Published May 24, 2024 30 min

The Ticket: Evolving your support org to thrive in the AI era

AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.

Published May 23, 2024 3 min

How AI makes support work more meaningful

How AI makes support work more meaningful

Published May 16, 2024 16 min

The Ticket: Mapping out the first 90 days with AI-first Customer Service

Intercom's Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez

Published May 15, 2024 7 min

B2B vs B2C product management: How different are they really?

B2B vs B2C Product Management

Published May 14, 2024 4 min

Ready to transform your career, customer support leaders?

Published May 13, 2024 4 min

Response Time: Vol. 26

Published May 9, 2024 24 min

Off Script: Into the future with AI-first Customer Service

Intercom's Off Script Episode 2 – Paul Adams

Published May 1, 2024 21 min

The Ticket: Exploring customer service career paths in the age of AI

Blog hero image for Intercom's The Ticket podcast

Published Apr 26, 2024 4 min

AI skepticism is giving way to curiosity among customer service teams

AI skepticism is giving way to curiosity among customer service teams

Published Apr 25, 2024 25 min

The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

The Ticket Podcast: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith