The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Intercom Fin AI Copilot Built For You Olivia Singarella

Published Apr 11, 2024 16 min

Watch our AI Copilot launch event

Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service.

Davin O'Dwyer

Published Apr 11, 2024 10 min

The Ticket: How AI Copilot changes the game for support teams

Published Apr 10, 2024 9 min

There’s no going back – the new era of AI-first Customer Service has arrived

AI First Customer Service – Paul Adams blog hero

Published Apr 10, 2024 4 min

Introducing Intercom’s AI Copilot: Increase agent efficiency by 31%

Announcing Fin AI Copilot – Intercom blog hero

Published Apr 4, 2024 25 min

Introducing ‘Off Script’, a new series from Intercom

Off Script Episode 1: Des Traynor on the AI revolution

Published Apr 2, 2024 1 min

Something big is coming

"Oh my god, yes this is it!" Built for You April 2024 teaser video screenshot.

Published Apr 2, 2024 3 min

Response Time: Vol. 25

Published Mar 28, 2024 20 min

The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

Published Mar 25, 2024 5 min

Customer service trends on tour: Bringing our 2024 report to life

Published Mar 21, 2024 25 min