26 July 2022
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
- Customer Service26 July 2022
4 ways your support team can boost efficiency and do more with less
- 26 July 2022
What is call deflection?
Engineering20 July 2022Intercom's product principles: How technical conservatism helps us scale faster and better
- Product & Design19 July 2022
Building high-performing Research and Data Science teams with clear career paths
- 16 July 2022
What is a customer data platform?
- Engineering15 July 2022
Best practices for securing your Intercom workspace
- News & Updates15 July 2022
Hola, bonjour, olá – say hello to new multilingual support in Intercom
- Engineering14 July 2022
Building a resilient system: Our journey to observability at Intercom
- 12 July 2022
What is omnichannel support?
- News & Updates11 July 2022
Announcing Stripe’s new Intercom integration
News & Updates6 July 2022Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more
Product & Design5 July 2022Intercom's product principles: How connected, modular systems help us to focus on important decisions
- Customer Engagement29 June 2022
How to use in-app messaging to retain your best customers
News & Updates22 June 2022Introducing Intercom SMS: Connect, engage, and activate with two-way SMS
News & Updates22 June 2022Announcing new next-generation bot capabilities to uplevel your automated support
Product & Design15 June 2022Solving for complex onboarding: Paving a path to value for your customers
- 14 June 2022
What is a push notification?