The Intercom Blog

Published Mar 20, 2024 3 min

Farewell to the customer service Frankenstack

Over the past few years, customer service tech stacks have become a sprawling mess. With recent advances in AI, it's time to say goodbye to the Frankenstack.

Anthony Lopez

Published Mar 19, 2024 3 min

Response Time: Vol. 24

Published Mar 14, 2024 38 min

Intercom on Product: The evolution of product management in the age of AI

Published Mar 7, 2024 27 min

The Ticket: How AI is transforming customer service tech stacks

Published Mar 4, 2024 2 min

Embracing change, the customer service way

Published Mar 4, 2024 4 min

Response Time: Vol. 23

Published Feb 29, 2024 24 min

The Ticket: Amplitude’s Jenna Elliott on navigating the future of customer success

Published Feb 27, 2024 5 min

Intercom’s new and improved reporting features

Published Feb 22, 2024 30 min

The Ticket: Understanding the changing economics of customer service in the age of AI

Published Feb 21, 2024 6 min

Five key takeaways about AI product management