The Intercom Blog

Published Feb 8, 2024 27 min

Intercom on Product: How to design standout products in an AI world

Discover how our product design team is applying AI at every stage of the design process in this conversation between Molly Mahar and Emmet Connolly.

Liam Geraghty

Published Feb 6, 2024 3 min

What I’ve discovered implementing an AI-driven customer service strategy

Published Feb 6, 2024 3 min

Response Time: Vol. 21

Published Feb 2, 2024 6 min

10 engineering lessons from 6 years at Intercom

Published Feb 1, 2024 27 min

Crossing the threshold: Exploring Intercom’s Customer Service Trends Report for 2024

Published Jan 31, 2024 5 min

Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for

Published Jan 18, 2024 55 min

Intercom on Product: Riding the AI wave in 2024

Published Jan 17, 2024 16 min

A new age of UX: Evolving your design approach for AI products

Published Jan 16, 2024 2 min

Welcoming our new President, Archana Agrawal

Published Jan 16, 2024 4 min

Fin, the breakthrough AI agent for customer service, keeps getting better