The Intercom Blog

Published Mar 28, 2024 20 min

The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers.

Liam Geraghty

Published Mar 25, 2024 5 min

Customer service trends on tour: Bringing our 2024 report to life

Published Mar 21, 2024 25 min

The Ticket: Fueling the AI machine with the knowledge it needs

Published Mar 20, 2024 3 min

Farewell to the customer service Frankenstack

Published Mar 19, 2024 3 min

Response Time: Vol. 24

Published Mar 14, 2024 38 min

Intercom on Product: The evolution of product management in the age of AI

Published Mar 7, 2024 27 min

The Ticket: How AI is transforming customer service tech stacks

Published Mar 4, 2024 2 min

Embracing change, the customer service way

Published Mar 4, 2024 4 min

Response Time: Vol. 23

Published Feb 29, 2024 24 min

The Ticket: Amplitude’s Jenna Elliott on navigating the future of customer success