13 May 2022
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
- 13 May 2022
What is lifecycle marketing?
- 13 May 2022
What is a net promoter score (NPS)?
- 13 May 2022
What is lead generation?
- 13 May 2022
What is a help desk?
- 13 May 2022
What is the customer journey?
- 13 May 2022
What is a call center?
- 11 May 2022
What is IVR deflection?
Product & Design11 May 2022Intercom's product principles: Build better solutions by keeping it simple
Customer Engagement10 May 2022Marketing chatbots: The marketer that’s always on
News & Updates4 May 2022Built for you: New channels of communication, improved reporting, and much more
- News & Updates26 April 2022
Welcoming our newest board member to Intercom
- Customer Engagement26 April 2022
5 quick ways to improve your e-commerce customer experience
Product & Design20 April 2022Intercom's product principles: Following design fundamentals to leave space for innovation
- News & Updates14 April 2022
Welcoming our new Chief People Officer and other senior leaders
Customer Service13 April 2022Raising the bar: Revealing the 3 customer service trends to act on in 2022
Customer Engagement12 April 2022Best practices for designing effective and engaging surveys
News & Updates6 April 2022Atlassian and Coda on creating personalized customer experiences at scale
News & Updates5 April 2022Switch on the next generation of phone support
News & Updates4 April 2022Built for you: Next-generation surveys, ditching hold times with Switch, and more