The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Oct 15, 2025 13 min

What’s new with Fin 3: The best AI Agent for complex queries across every channel

We just announced Fin 3, the most powerful AI Agent for customer service. Explore all the new features, including Procedures for training, Simulations for testing, improved Voice capabilities, and more.

Declan Ivory

Published Oct 9, 2025 8 min

Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

Published Sep 22, 2025 31 min

Lessons from Vanta: Scaling support through trust, education, and AI innovation

Published Sep 18, 2025 12 min

Navigating the AI storm: How to harness the power of AI without being crushed by it

Published Aug 26, 2025 20 min

Fin Conversations Ep3: The blueprint for scaling AI in customer service

Published Aug 25, 2025 4 min

Betting on the future of frontend at Intercom

Published Aug 18, 2025 28 min

Exploring ‘The Wheel’: Clay’s rotational program creating future leaders through customer service

Published Aug 13, 2025 4 min

The blueprint for AI in support didn’t exist. Until now.

Published Aug 12, 2025 2 min

Announcing The AI Agent Blueprint

Published Aug 12, 2025 20 min

Fin Conversations Ep2: Inside The AI Agent Blueprint