The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Oct 29, 2025 6 min

Building our next R&D hub in Berlin

Today we're announcing our next R&D hub in Berlin, where we intend to hire 100 people over the coming year across engineering, AI, data science, product, and design.

Darragh Curran

Published Oct 23, 2025 2 min

Securely access Intercom data in ChatGPT

Published Oct 17, 2025 5 min

Preparing for the Customer Agent future

Published Oct 15, 2025 13 min

What’s new with Fin 3: The best AI Agent for complex queries across every channel

Published Oct 9, 2025 8 min

Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

Published Sep 22, 2025 31 min

Lessons from Vanta: Scaling support through trust, education, and AI innovation

Published Sep 18, 2025 12 min

Navigating the AI storm: How to harness the power of AI without being crushed by it

Published Aug 26, 2025 20 min

Fin Conversations Ep3: The blueprint for scaling AI in customer service

Published Aug 25, 2025 4 min

Betting on the future of frontend at Intercom

Published Aug 18, 2025 28 min