AI & Automation13 May 2026
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
News & Updates12 May 2026Today Intercom becomes Fin
Customer Service8 May 2026How we turned support into a revenue engine at Intercom
AI & Automation8 May 2026Building outcome-based pricing for Fin for Sales
Customer Service7 May 2026Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent
AI & Automation28 April 2026AI is the answer to the sales growth-without-headcount problem
News & Updates23 April 2026Introducing the Sales Agent Blueprint
News & Updates22 April 2026Announcing Fin for Sales: A new role for Fin Customer Agent
Engineering21 April 2026AI is approving our pull requests: Here's how we made it safe
News & Updates14 April 2026The hardest percentages
Customer Service13 April 2026From swarms to product: Turning customer signals into scalable features
News & Updates2 April 2026Never stop disrupting yourself; introducing the Fin API platform
News & Updates26 March 2026Announcing Fin Apex: The age of vertical models is here
Customer Service25 March 2026Announcing Monitors: Opening the AI black box
Customer Service19 March 2026Kaizen for the AI era: How small improvements build smarter support
Customer Service13 March 2026Transformation in action: What it takes to automate 81% of your customer service while improving CX
News & Updates12 March 2026From resolutions to outcomes: Evolving how Fin delivers value
Product & Design10 March 2026Fin Product Updates: February recap
Customer Service5 March 2026Transformation in action: When support becomes the blueprint for company-wide AI
Customer Service27 February 2026Transformation in action: How AI is evolving support careers