AI & Automation25 February 2026
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Service20 February 2026Transformation in action: Raising the bar for customer experience
Customer Service13 February 2026Transformation in action: Why ROI becomes clearer with deeper integration
Product & Design9 February 2026CX Score: How we built a metric support leaders can defend
Customer Service5 February 2026Transformation in action: Why AI deployment depth makes the difference
Customer Service28 January 2026The AI deployment gap is widening, don’t get left behind
Engineering26 January 2026The safety of speed: How we ship code 180 times per day
Customer Service5 January 2026New research: Customer service team evolution
Customer Service16 December 20252026 customer service planning series: Vol. 05
Customer Service9 December 20252026 customer service planning series: Vol. 04
Customer Service8 December 2025Setting the standard for support: What Spain’s new customer service law signals
Customer Service8 December 2025Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents
Customer Service2 December 20252026 customer service planning series: Vol. 03
Customer Service25 November 2025More context, more confidence: The new CX Score explained
Customer Service25 November 20252026 customer service planning series: Vol. 02
News & Updates18 November 2025Intercom is now a Shopify Plus Technology Partner
Customer Service18 November 20252026 customer service planning series: Vol. 01
Customer Service11 November 2025Hollywood demos vs. real-world demos
Product & Design30 October 2025How to build a Content Design Agent
News & Updates29 October 2025Building our next R&D hub in Berlin