The Intercom Blog

Published Aug 13, 2025 4 min

The blueprint for AI in support didn’t exist. Until now.

Rolling out an AI Agent without a roadmap is tough. That’s why we built The AI Agent Blueprint to help teams launch and scale AI with impact.

Ruth O'Brien

Published Aug 12, 2025 2 min

Announcing The AI Agent Blueprint

Published Aug 12, 2025 20 min

Fin Conversations Ep2: Inside The AI Agent Blueprint

Published Aug 11, 2025 9 min

How to cut through AI hype and choose solutions with confidence

Published Jul 23, 2025 30 min

Reinventing QA and Training for the AI Era

Published Jul 15, 2025 4 min

Navigating AI metrics

Published Jul 11, 2025 6 min

Stop monitoring systems; start monitoring outcomes

Published Jul 9, 2025 6 min

Notes from a product design vibe coding hackathon

Published Jul 4, 2025 20 min

Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates

Published Jun 27, 2025 28 min

How a “Bot Wrangler” uses AI to scale support without compromise