The Intercom Blog

Published Feb 17, 2025 3 min

Response Time: Vol. 40

In our latest “Response Time” interview, we ask Kostas Sveronis, Technical Support Manager at Yodeck, about th… Read more

Kate Sugrue

Published Feb 13, 2025 6 min

Build vs buy: The high bar for building your own AI agent

Published Feb 13, 2025 48 min

Intercom on Product: DeepSeek, agents, and the future of AI with Benedict Evans

Published Feb 12, 2025 9 min

How Intercom ensures data privacy and safety in the age of AI

Published Feb 7, 2025 24 min

This is getting real: Welcome to the AI revolution

Published Feb 6, 2025 27 min

AI, psychology, and the future of customer support: Insights from Synthesia’s Head of Support

Published Feb 6, 2025 5 min

From support to sales: Turn eCommerce conversations into customers with Fin

Published Jan 30, 2025 27 min

Scaling Customer Support with AI: Nuuly’s Winning Formula

Published Jan 28, 2025 6 min

Customer service trends as we know them are dead

Published Jan 24, 2025 10 min

Designing for clarity: How we restructured Intercom’s information architecture