Customer Service5 January 2022
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Product & Design3 January 2022Continue, Stop, Start: Rethinking retrospectives
News & Updates21 December 20212021 on Inside Intercom
Customer Engagement14 December 2021Don’t tell me you miss me: 3 better approaches to user retention
News & Updates10 December 2021Revealed: How supply chain issues are affecting customers and support teams this holiday season
News & Updates9 December 2021Introducing Intercom's Regional Data Hosting program
Product & Design8 December 2021Building a foundation of excellence: Intercom's 9 fundamentals of great interaction design
News & Updates7 December 2021Announcing our new real-time dashboard: Monitor your most important metrics in one place
Customer Service7 December 2021Ready to scale your customer service offering? Ask these 3 questions first
Engineering29 November 2021Supercharge your learning with the 15-minute rule
News & Updates23 November 2021Welcoming new senior leaders to Intercom
News & Updates17 November 2021Built for you: Deeper insights, stronger customer engagement, integrations, and more
Customer Service16 November 2021From cost center to value driver: How support metrics are evolving
Engineering15 November 20215 ways engineers can make a positive impact outside the code editor
News & Updates10 November 2021Announcing our new WhatsApp integration – support your customers on the world's most popular messaging service
Customer Service9 November 2021The experiment that reveals how proactive support directly affects your bottom line
Engineering3 November 2021Is your engineering team experiencing alert fatigue? Ask these 8 questions