The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Dec 4, 2023 3 min

Response Time: Vol. 19

In our latest “Response Time” interview, we ask Will Yates, Co-founder of ttagz, about the best thing a customer has ever said to them, which celebrity would be great at their job, and more.

Kate Sugrue

Published Nov 30, 2023 30 min

Make every call count: The evolution of phone support

Published Nov 29, 2023 15 min

Time to switch: Your step-by-step guide to adopting a new customer service platform

What to consider when switching platforms

Published Nov 28, 2023 5 min

Introducing Intercom Phone: Calls and conversations all in one place

Published Nov 27, 2023 20 min

Understanding AI: How we taught computers natural language

Published Nov 23, 2023 31 min

All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

Published Nov 20, 2023 3 min

Response Time: Vol. 18

Published Nov 16, 2023 4 min

Must-haves for a modern help center: Connectivity and customization

Help center - connectivity and customizability

Published Nov 16, 2023 20 min

Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

CS expert Jo Causon on reviving UK's customer satisfaction rates

Published Nov 13, 2023 6 min

Making tickets personal: How ticketing systems are evolving for next-gen support