The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

2023 on Intercom Blog – Year in Review

Published Dec 19, 2023 10 min

52 weeks that changed everything: 2023 on the Intercom Blog

The Intercom Content Team presents the highlights of 2023 on the Intercom blog and podcast, from the frontlines of the AI transformation in CS.

Published Dec 18, 2023 3 min

Response Time: Vol. 20

Response Time_Blog Hero_Javier Muniz 2

Published Dec 14, 2023 58 min

2023 in review: Highlights from this year’s best conversations

Podcast 2023 in Review

Published Dec 13, 2023 2 min

Fin is now in the inbox: Meet your support team’s new AI assistant

Fin in Inbox launch hero

Published Dec 5, 2023 3 min

Support-ify Wrapped: How can support teams make their numbers pop?

How can Spotify Wrapped help your team promote their successes?

Published Dec 4, 2023 3 min

Response Time: Vol. 19

Response Time: Vol. 19 blog hero image

Published Nov 30, 2023 30 min

Make every call count: The evolution of phone support

Make every call count: the evolution of phone support

Published Nov 29, 2023 15 min

Time to switch: Your step-by-step guide to adopting a new customer service platform

What to consider when switching platforms

Published Nov 28, 2023 5 min

Introducing Intercom Phone: Calls and conversations all in one place

Intercom Phone launch post

Published Nov 27, 2023 20 min

Understanding AI: How we taught computers natural language

Understanding AI