The Intercom Blog

Published Jan 11, 2024 30 min

CX leader Camille Acey on the evolving dynamics in customer service

CX leader Camille E. Acey joins us to discuss everything from embracing AI and automation to managing teams in a time of change.

Niamh O'Connor

Published Jan 10, 2024 3 min

Announcing ‘The Intercom Customer Service Trends Report for 2024’

Published Jan 4, 2024 36 min

The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video

Published Jan 2, 2024 12 min

How to implement live chat support for the best customer experience

Published Jan 1, 2024 17 min

The ultimate customer support tech stack

Published Dec 19, 2023 10 min

52 weeks that changed everything: 2023 on the Intercom Blog

Published Dec 18, 2023 3 min

Response Time: Vol. 20

Published Dec 14, 2023 58 min

2023 in review: Highlights from this year’s best conversations

Published Dec 13, 2023 2 min

Fin is now in the inbox: Meet your support team’s new AI assistant

Published Dec 5, 2023 3 min

Support-ify Wrapped: How can support teams make their numbers pop?