The Intercom Blog

Published Feb 27, 2024 5 min

Intercom’s new and improved reporting features

Our new reporting features allow you to get clear, actionable insights into the performance of your entire support organization.

Gus Aldaya

Published Feb 22, 2024 30 min

The Ticket: Understanding the changing economics of customer service in the age of AI

Published Feb 21, 2024 6 min

Five key takeaways about AI product management

Published Feb 20, 2024 3 min

Want to keep your customers? AI can help

Published Feb 19, 2024 5 min

Response Time: Vol. 22

Published Feb 15, 2024 27 min

The Ticket: Simon T. Bailey on the platinum service principles that create lifelong customers

Published Feb 14, 2024 3 min

Our AI agent Fin now supports your customers in 45 languages

Published Feb 13, 2024 15 min

Defining customer support in 2025: Why it’s key to your long-term success

Published Feb 8, 2024 27 min

Intercom on Product: How to design standout products in an AI world

Published Feb 6, 2024 3 min

What I’ve discovered implementing an AI-driven customer service strategy