Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
News & Updates27 October 2021Sharpen your support strategy with the new Conversational Support Funnel report
26 October 2021Building a sales team in a high-growth environment
News & Updates25 October 2021Meet the Intercom team at Web Summit 2021
Product & Design20 October 2021Foundations to build on: Intercom's principles for building product
Customer Engagement19 October 2021Customer engagement: 5 best practices and 6 examples of effective messages
Product & Design18 October 2021What metrics are the most important for your product?
Engineering13 October 2021How Intercom's Data Infrastructure team met growing demand with solid principles
Customer Service12 October 2021How support leaders can empower their teams to satisfy, delight, and retain customers
News & Updates6 October 2021Celebrating Hispanic Heritage Month and the first anniversary of Inter-Amigos
Customer Service5 October 2021How do you say no to customers?
News & Updates29 September 2021Building bots for success: The custom bot that saved logistics platform Stuart over 2.5k hours per week
Product & Design28 September 2021Moving upmarket as a product manager: What changes and what stays the same?
News & Updates22 September 2021Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger
Customer Service21 September 2021Announcing our newest guide: 'The Ultimate Modern Support Tech Stack'
Product & Design14 September 20217 proven techniques for writing a great problem statement
Customer Service8 September 2021Tactics to stay ahead of the curve and boost efficiency with proactive support
Customer Service7 September 2021Give your support team more input with this decision-making framework
Customer Engagement1 September 2021Keeping the market in mind: What makes product marketing successful at Intercom?
News & Updates31 August 2021Announcing multichannel transactional messaging: Make sure your customers get the message