News & Updates25 August 2021
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
News & Updates25 August 2021Intercom turns 10: Highlights from our first decade
Customer Engagement18 August 2021From vanity to value: How Intercom conducts NPS surveys
Customer Service17 August 2021What is proactive support?
Engineering11 August 2021Shipping fast and safe: Building a culture of low-risk learning
Product & Design10 August 2021Revealing our refreshed brand: How (and why) we've updated our look
Customer Service4 August 2021Nailing your customer support interview at Intercom
Product & Design3 August 2021Valuable insights: The principles behind our new research, analytics, and data science team
Customer Service28 July 2021Automation in action: Proven ways to boost the bottom line with self-serve support
News & Updates21 July 2021Embracing hybrid work in a post-pandemic world
Customer Service19 July 2021Sparking conversations: How every team can benefit from conversational support
Engineering14 July 2021Setting and prioritizing goals as a principal engineer
Product & Design13 July 2021Redesigning our job levels for product designers
Product & Design7 July 2021How your user onboarding can make a great first impression
Customer Service6 July 2021Strategies to take your customer support global
Product & Design30 June 2021Leadership without management: Expanding our Product Design career path
Engineering23 June 2021How your engineering team can get more from incident reviews
22 June 2021Sales technology: 3 trends you need to know
Product & Design16 June 2021Trajectory matters more than state