The Intercom Blog

Published Sep 21, 2023 25 min

Leonard Berry and the eternal pursuit of service excellence

Legendary Professor Leonard Berry joins us to talk about his book 'On Great Service' and his framework for improving service quality.

Liam Geraghty

Published Sep 19, 2023 10 min

Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’

Published Sep 15, 2023 41 min

Intercom on Product: Product strategy in the age of AI

Published Sep 12, 2023 15 min

A whole new world: The exciting new roles AI is creating in customer support

Published Sep 11, 2023 4 min

Response Time: Vol. 13

Published Sep 7, 2023 45 min

Shopify UX Director Elizabeth McGuane on why design should start with words

Published Sep 5, 2023 64 min

Improving support quality while embracing AI: Strategies from Intercom and Klaus

Published Aug 30, 2023 55 min

The emergence of superintelligent AI

Published Aug 29, 2023 9 min

Unlocking customer value with data: How we developed the Customer Milestones Framework

Published Aug 28, 2023 3 min

Response Time: Vol. 12