Customer Service15 June 2021
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
News & Updates9 June 2021How we approach remote employee onboarding at Intercom
Customer Service8 June 2021Conversational support isn’t just a nice-to-have – it’s make or break
Product & Design2 June 2021Tackling the problem: A simple three-part framework to align your team’s efforts
Customer Service1 June 2021The biggest challenges facing support teams right now (and how to solve them)
Customer Service25 May 2021How the pandemic has changed customer support forever
Engineering19 May 2021Core responsibility: How we scaled our core technologies team
News & Updates18 May 2021Conversational support is business critical – insights from Forrester research
Engineering12 May 2021Building high-performing teams through continuous improvement
Customer Service11 May 2021Cutting the cord on inappropriate customer conversations
Engineering28 April 2021Managing infrastructure costs as your company grows
Customer Service27 April 2021Resolving repetitive queries at scale: How context powers high-quality support
Product & Design21 April 2021Thoughts on innovation
Product & Design14 April 2021Understanding the "aha" moments in your product
Engineering13 April 2021Search at Intercom: Building our Elasticsearch cloud on AWS
Customer Service7 April 2021How support leaders measure (and improve) the quality of their customer support
Customer Service31 March 2021The support leader’s guide to personal, efficient human support
Customer Service29 March 2021Enhance your answers – how to handle frequently asked questions