The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Response Time_Blog Hero_Brittany Page (1)

Published Aug 28, 2023 3 min

Response Time: Vol. 12

In our latest “Response Time” interview, we ask Brittany Page, VP of Customer Success at Billy, about their greatest productivity hack, advice for peers in the industry, and more.

Kate Sugrue

Published Aug 24, 2023 25 min

Learn how AI can unlock productivity, according to AI founder Andrew Louder

AI consultant Andrew Louder on unlocking productivity with AI

Published Aug 17, 2023 25 min

Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

Business consultant Behnam Tabrizi on the secret sauce of innovative companies

Published Aug 14, 2023 7 min

Response Time: Vol. 11

Kinga Superson, Customer Support Team Lead at Growbots

Published Aug 10, 2023 25 min

The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

Customer service expert Chip Bell on turning customers into co-creators

Published Aug 10, 2023 6 min

AI-powered UI (aka “Return of the Chat”)

How AI will affect UI design - hero illustration

Published Aug 9, 2023 5 min

The 4 big myths about AI in customer service

Published Aug 2, 2023 25 min

CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

Published Jul 20, 2023 20 min

What happens when customers meet chatbots? Discussing our latest research on AI in customer service

Published Jul 13, 2023 9 min

To AI or not to AI? The support leader’s dilemma

Customer Service Leaders in the age of AI