The Intercom Blog

Published May 17, 2023 45 min

Building AI that works: How to navigate the AI frontier as a product leader

Join us for a discussion about how we went about building Fin, our new AI chatbot, and how we navigated the fa… Read more

Liam Geraghty

Published May 10, 2023 10 min

Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

Published May 9, 2023 7 min

Adding AI to your support team can be daunting. Our advice? You’ve got this

Published May 8, 2023 7 min

Response Time: Vol. 6

Published May 4, 2023 30 min

How to take your customer service from unforgivable to unforgettable, with Micah Solomon

Published May 3, 2023 4 min

Introducing Workflows – the mission control center for customer service automations

Published May 3, 2023 10 min

How customer service chatbots are redefining customer experience

Published Apr 27, 2023 30 min

How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown

Published Apr 26, 2023 5 min

AI trends that are giving support leaders a competitive advantage

Published Apr 24, 2023 6 min

Response Time: Vol. 5