News & Updates25 March 2021
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Service24 March 2021The support leader’s guide to scaling smarter with self-serve support
News & Updates23 March 2021Customizing the customer experience: How Grover boosted the power of their support with custom apps
Customer Service17 March 2021Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences
Customer Service16 March 2021The support leader’s guide to proactive support: Provide help before it’s needed
Product & Design10 March 20215 strategies to help you avoid burnout at work
News & Updates9 March 2021Announcing 'The Ultimate Guide to Conversational Support'
Product & Design3 March 2021Decision time: Our new product decision-making framework
Customer Service2 March 2021Intentions matter: How to uncover the why behind customer questions
News & Updates24 February 2021Announcing powerful new Intercom reporting features: conversation topics and custom reports
Product & Design16 February 2021How to “steal like a designer” and boost creativity
News & Updates10 February 2021Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale
Customer Service2 February 2021Beyond CSAT: How customer satisfaction metrics are changing
Customer Service27 January 2021Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success
Customer Service26 January 2021Getting M.O.R.E. from your support team: A 4-step framework for boosting morale
Customer Service20 January 2021Give your customers best practices, not just FAQs
Product & Design19 January 2021Tackling complex design debt: A three-step framework
News & Updates17 January 2021Employee Spotlight: Serena Fritsch
Customer Engagement13 January 2021What is 'conversational'?
Engineering12 January 202110 technical strategies to avoid when scaling your startup (and 5 to embrace)