Product & Design5 January 2021
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
1 January 2021Interviewing at Intercom
- 1 January 2021
Thinking of applying to Intercom?
22 December 2020What we learned from Scale in 2020
News & Updates21 December 20202020 on Inside Intercom
Customer Service15 December 2020Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center
Customer Service8 December 2020Help desk metrics: Elevate your customer support with the right insights
Product & Design1 December 2020Improve your user onboarding with Jobs-to-be-Done insights
Customer Service24 November 2020Quality and consistency: Best practices for building a strong, scalable support experience
Customer Service18 November 2020Transforming customer support with automation: Key trends and challenges for support leaders
Engineering17 November 2020Building for the long-term: How we future-proofed our database architecture
Customer Service11 November 2020Announcing our new report – "The Future of Support Has Arrived: It's Conversational"
- News & Updates10 November 2020
Built for you: Banners, Series, and more features to create a conversational experience
Product & Design2 November 2020Six principles of system design
News & Updates28 October 2020Announcing Banners – the simple new way to engage your customers
Customer Service27 October 2020Slack’s Kristen Swanson on building the deeply human support experience your customers deserve – and expect
- News & Updates26 October 2020
Eoghan McCabe on the importance of authenticity in leadership
Customer Service21 October 20207 steps to creating better help center content
Engineering20 October 2020Better engineering through management – the surprising benefits of becoming a manager