Customer Service14 October 2020
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
AI & Automation13 October 2020Building Resolution Bot: How to apply machine learning in product development
Customer Service7 October 2020Why conversational customer support is a key strategic investment
Product & Design6 October 2020Overcoming impostor syndrome – tips for dealing with self-doubt
Customer Service30 September 2020Aircall’s Global Head of Customer Care Ian MacLean on preventing the 'swivel chair effect'
Product & Design23 September 2020Designing Series: How we built our customer messaging orchestration tool
News & Updates15 September 2020Announcing Series: Intercom's powerful new visual campaign builder
Customer Service15 September 2020PREACH: A tone of voice framework for customer support
Product & Design8 September 2020Sweating the details: Designing improvements to our product navigation
Customer Service1 September 2020The art of the customer follow-up and delightful customer service
Engineering28 August 2020Four steps to building engaged engineering teams
Customer Service26 August 2020The future of support: 5 key trends shaping customer service
Product & Design25 August 2020Conversational design for better products
Product & Design19 August 2020Take back your time: How to unlock the hidden value in your calendar
News & Updates18 August 2020Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently
Customer Service17 August 2020Not investing in localization is costing you more than you think
Customer Service13 August 2020Boost your support efficiency with Intercom's new workflows
Customer Service12 August 2020No more compromises: Announcing 20+ new features to supercharge your customer support
Customer Service5 August 2020Customer experience versus efficiency – why support leaders shouldn’t have to choose