The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jun 6, 2023 4 min

Response Time: Vol. 8

In our latest “Response Time” interview, we ask Sarah Donahoo, Head of Marketing & Customer Success at Fugo.ai, about her greatest productivity hack, what she wishes people knew about working in customer service, and more.

Kate Sugrue

Published Jun 1, 2023 30 min

Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

Published May 31, 2023 10 min

Glossary of AI terms: Understanding GPT, neural networks, and more

Published May 25, 2023 30 min

Intercom on Product: The AI revolution and the future of customer service

Intercom on Product Episode 20 – Paul Adams Des Traynor

Published May 23, 2023 5 min

What will the future of customer service look like? We asked 400 CS professionals to find out

"What will the future of CS look like? We asked 400 CS professionals to find out" blog hero image

Published May 22, 2023 4 min

Response Time: Vol. 7

Published May 17, 2023 45 min

Building AI that works: How to navigate the AI frontier as a product leader

Hello, Fin: Riding the wave of building product in the age of AI

Published May 10, 2023 10 min

Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

A team of researchers studied how AI could assist support agents. This is what they found.

Published May 9, 2023 7 min

Adding AI to your support team can be daunting. Our advice? You’ve got this

Prepare your support team for AI support

Published May 8, 2023 7 min