News & Updates4 August 2020
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Engagement29 July 2020Storytelling is great, but is it enough?
Customer Service28 July 2020Your next wave of growth will come from conversational relationships
Product & Design22 July 2020The magic of goal setting: A simple framework for managers and teams
Customer Service21 July 2020Key strategies to successfully scale your customer support team
Customer Service14 July 2020The top books every Customer Success Manager should read
Customer Service14 July 2020Balancing support efficiency with a great customer experience
News & Updates9 July 2020A message to our customers
Customer Service8 July 2020The end of "good enough" – and the rise of conversational support
Customer Service24 June 2020Announcing the Conversational Support Funnel Starter Kit
Customer Service23 June 2020Customer Support is being turned upside down. Here’s what you need to do about it.
News & Updates18 June 2020Announcing Intercom's new CEO
News & Updates17 June 2020Introducing Mobile Carousels: The best way to engage customers on mobile
Customer Service16 June 2020The key to fierce customer loyalty? Your support team.
Product & Design10 June 2020Product Judgment: How some people can repeatedly create product success
Customer Engagement9 June 2020Strategies for building a resilient business
Product & Design1 June 2020Taking your product design career to the next level
Customer Service26 May 2020The 100 answer challenge: How our support team helped train Resolution Bot
Customer Service20 May 2020Why efficiency, not just effectiveness, is key to scaling customer success