Product & Design19 May 2020
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Service13 May 2020Support strategies that drive better retention
Customer Engagement12 May 2020Send better email: A step-by-step guide to improving your email deliverability and open rates
News & Updates6 May 2020Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale
Customer Service6 May 2020Why CSAT only gives you half the picture – and what to do about it
Product & Design5 May 2020Reading list: Platforms, ecosystems, and partnerships
News & Updates30 April 2020Hey, partner! Introducing new programs for app and service partners
News & Updates30 April 2020Measuring proactive communication in COVID-19 conversations
Customer Engagement29 April 2020Everything just changed: How to keep your customers at the center during turbulent times
Product & Design28 April 2020Reading list: Thinking about design
Product & Design21 April 2020Reading list: Know your customers
Customer Service14 April 2020Leading your support team through a crisis
Customer Engagement14 April 2020Reading list: Advice for customer retention
Engineering8 April 2020Building Intercom from home: Software delivery in challenging times
Customer Service7 April 2020Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT
News & Updates6 April 2020Reading list: Lessons learned about people management
News & Updates3 April 2020Intercom’s response to the spread of COVID-19
- News & Updates1 April 2020
Finding our way at home – reflections from the Intercom Content team
News & Updates31 March 2020Standing together: How Intercom customers are providing relief during COVID-19
- News & Updates26 March 2020
Ensuring Intercom's business continuity during uncertain times