The Intercom Blog

Published Mar 7, 2023 15 min

What is customer experience (CX)?

Learn about customer experience and the role it plays in the consumer journey.

Beth McEntee

Published Mar 7, 2023 4 min

Built for you: Workload Management features, Checklists, and more

Published Mar 2, 2023 34 min

Intercom on Product: Our manifesto for next-generation customer service

Published Mar 1, 2023 13 min

Why you need a customer support operations team

Published Feb 28, 2023 16 min

What is voice of the customer?

Published Feb 27, 2023 5 min

Response Time: Vol. 1

Published Feb 22, 2023 17 min

Hi, Robot: Intercom interviews ChatGPT

Published Feb 22, 2023 10 min

Understanding customer success

Published Feb 21, 2023 6 min

Supporting product launches: How to set up your customer service team for new announcements

Published Feb 16, 2023 25 min

Retail expert Joel Bines on the rise of the “me-centric” economy