The Intercom Blog

Published Mar 15, 2023 12 min

A personal touch: Intercom’s guide to CX personalization

Learn about personalized customer experiences and the impact they can have on a brand and its customers.

Beth McEntee

Published Mar 14, 2023 8 min

Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

Published Mar 14, 2023 25 min

Conversation starter: A chat about our groundbreaking new AI chatbot

Published Mar 13, 2023 3 min

Response Time: Vol. 2

Published Mar 9, 2023 60 min

The GPT effect: A new era of customer service

Published Mar 9, 2023 7 min

How to keep and nurture customer service talent

Published Mar 8, 2023 10 min

What is customer service and why is it important?

Published Mar 7, 2023 15 min

What is customer experience (CX)?

Published Mar 7, 2023 4 min

Built for you: Workload Management features, Checklists, and more

Published Mar 2, 2023 34 min

Intercom on Product: Our manifesto for next-generation customer service