News & Updates26 March 2020
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Customer Service25 March 2020Tips for using Intercom to help with your COVID-19 response
Customer Service24 March 2020How to manage your support communications during a crisis
Engineering17 March 2020Cultivating a robust app ecosystem
Customer Service11 March 2020Chat with us: Training chatbots to have conversations with customers
Customer Service10 March 2020Helping from afar: Running customer support remotely
Customer Service9 March 2020Working across land and sea: Tips for remote communication
Product & Design3 March 2020What we look for when we hire designers at Intercom
News & Updates25 February 2020The evolution of conversational support starts now – with our new Resolution Bot
News & Updates24 February 2020From 2 hours to 2 minutes: How Hostinger sped up customer support with Intercom
- Engineering18 February 2020
The evolution of Ember at Intercom
Customer Service12 February 2020How customer support sessions help us stay close to our customers (even as we scale)
Engineering4 February 2020Building an API for powerful customer data analysis
News & Updates28 January 2020How GetAccept uses all of Intercom to grow its revenue by 450%
Product & Design21 January 2020Why 36% is the magic number: Finding the right amount of text in mobile apps
Customer Service15 January 2020Not just support on steroids: How to build a Customer Success team
Customer Service14 January 2020Keeping cool when things heat up: how to support angry customers
Customer Service6 January 2020Great help content starts with great questions
AI & Automation3 January 2020Proper botiquette – five rules for designing impactful chatbots
News & Updates31 December 2019The decade software ate the world