The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Feb 8, 2023 3 min

Announcing ‘The Intercom Customer Service Trends Report for 2023’

Get ahead of the trends that will shape customer support in the year ahead with Intercom's third annual Customer Service Trends Report.

Published Feb 7, 2023 58 min

AI in the designer’s toolbox: Shaping the future with ChatGPT

Published Feb 2, 2023 40 min

ChatGPT is here to stay. Where will it take us?

Published Feb 1, 2023 3 min

Intercom recognized with 3 TrustRadius ‘Best of’ awards

TrustRadius "Best of" awards hero image: "Best relationship," "Best Feature Set," and "Best Value for Price" badges

Published Jan 31, 2023 30 min

Our grand experiment with GPT and generative AI

Published Jan 31, 2023 10 min

Announcing Intercom’s new AI features

Intercom AI features announcement hero

Published Jan 25, 2023 22 min

Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

Published Jan 25, 2023 4 min

Introducing Checklists: The fastest way to turn signups into superusers

Introducing Checklists: The fastest way to turn signups into superusers

Published Jan 24, 2023 10 min

Reinventing our wheel: The vision behind Intercom’s redesigned Messenger

Messenger vision hero (1)

Published Jan 18, 2023 34 min

The future of learning: Meet the edtech companies leading the way

The future of learning: Meet the edtech companies leading the way