The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

What is a customer effort score?

Published Oct 3, 2022 3 min

What is a customer effort score?

A customer effort score is a customer experience metric measuring the amount of effort a customer has to make… Read more

Published Oct 3, 2022 3 min

What is a customer stakeholder?

What is a customer stakeholder?

Published Oct 3, 2022 3 min

What is the Kano model?

What is the Kano model?

Published Oct 3, 2022 3 min

What is a customer pain point?

What is a customer pain point?

Published Oct 3, 2022 3 min

What is customer experience design?

What is customer experience design?

Published Oct 3, 2022 3 min

What is downtime?

What is downtime?

Published Oct 3, 2022 2 min

What is customer experience management?

What is customer experience management?

Published Oct 3, 2022 2 min

What is a customer feedback loop?

What is a customer feedback loop?

Published Oct 3, 2022 3 min

What is customer support volume?

What is customer support volume?

Published Oct 1, 2022 2 min

What is escalation in customer service?

What is escalation in customer service?