Product & Design18 December 2017
Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
Product & Design15 December 2017The hidden costs of indecision
13 December 2017How sales teams add value to a product roadmap
Customer Engagement12 December 2017How Intercom got our first customers
Customer Service11 December 2017Creating a culture of trust in customer support
Product & Design8 December 2017The golden rule of A/B testing: look beyond validation
7 December 2017How to start account-based marketing in 5 steps
Customer Engagement6 December 2017How we use product betas to shape our product marketing
News & Updates5 December 2017How to build a help center from scratch
Customer Service4 December 2017How our IT team uses Intercom
Customer Engagement1 December 2017Why social media is part of any successful product launch
Product & Design29 November 2017Ingredients to build a product first company
Product & Design28 November 2017Why product teams work best without a single leader
Engineering27 November 2017When your company grows, it's time for you to grow too
News & Updates21 November 2017The future of our Operator bot is in London
Customer Engagement21 November 2017Behind the design work of Building Intercom
Product & Design20 November 2017The pains of growing a platform
Customer Engagement17 November 2017A day in the life of a message
Product & Design15 November 2017The hidden cost of design complexity
Customer Engagement13 November 2017Co-ordination and communication: the secret to great product launches